Email Tracking

How do I switch on or off the email tracking feature?

When you’re composing a new email, click on the button shown below to switch on email tracking for the email.   Please note that email tracking has to be switched on for each email you send. So, once switched on, it does not stay on.

How accurate is the email open tracking feature?

When Hiver tells you that an email has been opened, you can be completely sure that the email has indeed been opened. But as for emails that Hiver does not notify you about, its likely that they might have been opened too. This is because some users set their email clients to not load images […]

How does the email tracking feature work?

When you switch on email tracking for an email through Hiver, Hiver include an invisible pixel of image into the email. When the person you send the email to opens the email, their browser or email client loads the image, which then tell us that the image has been loaded. We then notify you about […]