What and How

Can I notify user in Slack for all the Email Assignments in Hiver Shared Mailbox?

Yes, you can send a personalized notification in Slack for all the email assignments in Hiver Shared Mailbox using the Zapier connector from Hiver dashboard. For enabling this feature, you can follow the instructions here. Once successfully authenticated, follow the below steps: 1. Go to zapier.com and click on Make a Zap button to proceed. […]

Can I send personalized notification in Slack for @mentions in Hiver?

Yes, you can send a personalized notification in Slack for all the @mentions in Hiver using the Zapier connector from Hiver dashboard. For enabling this feature, you can follow the instructions here. Once successfully authenticated, follow the below steps: 1. Go to zapier.com and click on Make a Zap button to proceed. 2. Select Hiver […]

How to connect Zapier using API Key and Account Name?

If you are an Hiver admin, you can enable the Zapier Connector from the Hiver Dashboard’s Connectors section as shown below:   Clicking enable will enable the Zapier Connector in Hiver. Once it is enabled, you can click on “VIEW API KEY” button to view the required information to authenticate the account. The API Key […]

What does zapier connector do?

Zapier is a tool that is used to connect multiple web apps to perform a certain task. Each such task is called a zap. Each zap involves two or more apps – one app creating a trigger sent to Zapier, and Zapier initiating some actions on other apps. Hiver has set up 5 triggers which […]

What access permissions does Hiver need to my Gmail/Google account, and why?

Hiver needs the following permissions to your Gmail/Google account to operate: “View and manage email from Gmail“: Hiver uses this to monitor new emails arriving in your Gmail. We look at new emails, see if a shared label is applied to it or not and share is across users if needed. The sharing action requires […]

How can I send email as or from the shared mailbox email address?

This can be done using Gmail’s ‘Send email from different address’ feature. Here are the instructions to set it up: 1. Sign in to your Google Apps email. 2. Click the in the upper-right and select Settings along the top of any page, and select the Accounts tab. 3. Under Send mail as, click Add […]

Hiver permissions

Hiver asks for certain permissions. Please find the reasons for asking the permissions as below   1. View and manage email from Gmail : Hiver needs this permission to monitor new emails arriving in your Gmail. We look at every new email to check if it has a shared label or not. If it has […]

What are the administrative features available to admins and non-admins in Hiver?

In Hiver, admins can: 1. Create Shared Mailboxes, Shared Labels, Shared Contact Groups and Email Templates 2. Add/Remove users to the Hiver account or to¬†Shared Mailboxes, Shared Labels, Shared Contact Groups 3. Upgrade their Hiver plan Non-admins can: 1. Create Shared Labels without being able to force approval of added users 2. Create Email Templates […]

Can I use Hiver from email clients like Outlook, Thunderbird, Mail app, Android etc.

You can use Hiver’s Shared Labels and Shared Contacts features no matter what email client you’re using. The shared labels would show up like any other Gmail labels show up on your email client. And your shared contact groups would work like any other contact group. However, Hiver’s other features like email notes, templates etc. […]