This can happen if the invitation email was forwarded to you from another address, or if you were logged into multiple Gmail account from the same browser when you logged into Hiver. Here’s what you need to do to fix it:

  1. Log out of Hiver by clicking on http://hiverhq.com/index/logout.
  2. Log out of Gmail. Make sure that you’re logged out of all Gmail accounts by going to gmail.com and confirming you’re logged out.
  3. Log into the Gmail account on which you received the Gmail invite. You’d be prompted by Hiver to start using it. You can also click the Hiver icon in your Gmail (with an orange exclamation mark) to log into Hiver..

Please write to us on support@hiverhq.com if this does not fix the problem, and we’d immediately take a look and make sure it works well for you.