This feature lets you  and your team manage a mailbox like support@mycompany.com, or sales@mycompany.com directly from your Gmail accounts. Its great to access all new emails coming into such shared accounts, delegate those to your team-mates, and collaborate on them.

The email account that you are sharing with this feature, like support@mycompany.com, can be a Gmail account, or a group in your Google Apps account. Both of these type of shared accounts can be set up with this feature within minutes.

To set it up, go to your  Hiver admin panel, and locate the “Shared Mailbox” link in your left-pane. Setup takes under a minute, and you’d be guided through the process.

Here’s a quick guide on how to use the Shared Mailbox feature.