Create and Manage User Accounts

Updated 11 days ago ​by Deepanwita

To enable the members of your team to access Hiver, you will have to add them as users on your Hiver account. There are two ways by which you can add new users to your Hiver account. 

A user on your Hiver account can be a part of one or more Shared Labels and Shared Mailboxes.

Adding new users to the Shared Labels and Shared Mailbox

You can add new users to your Shared Labels and Shared Mailboxes. When you do so, they will get an email from Hiver which will contain the instructions required for them to join your Hiver account. 


Adding new users from the Admin Panel 

You can add new users from the Hiver Admin panel. Go to the 'Users' on the top right of your Hiver Admin panel and click on 'Users' and you will find all the users on your Hiver account displayed on the page that opens On top of that page you will find the option 'Add new user', click that and you will be guided through the process.

You will also find the option of deleting users from your Hiver account on the same page.


There can be multiple Admins on your Hiver account. You can add/ delete Admins from the same Users page as mentioned above.

Managing G suite groups in Hiver

If you have added Hiver from G suite Market Place then Hiver will pull all information about Groups from your G suite account. If you add/ remove users from your G suite account then you have to manually update Hiver by initiating a Sync. To do so go to the 'Users' dropdown on your Hiver Admin panel and choose 'Groups'. On that page you will find an option 'Sync Groups from Google Aps', click on that to initiate the 'Sync'.




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