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Export Data

Deepanwita Updated by Deepanwita

You may want to export the data that is stored with Hiver in our servers. Only users who have the role which give them the permission to access to shared mailbox settings can export the data.

Data that can be exported

The following information about the emails shared within shared mailboxes can be exported

  • Subject of the emails received in the shared mailbox.
  • Message id, which is the globally unique identifier of an email.
  • Name of the Assignee whom the email is currently assigned to.
  • Status of the shared emails (open/pending/closed).
  • List of Tags which are applied to the emails received in the shared mailbox.
  • All the Shared Notes written on the shared emails.
  • Email Templates shared on your Hiver account.
  • Shared Drafts created on the emails received in the shared mailbox. 

Here's how you can export the data

  1. Click on the yellow Hiver icon on Gmail and select the 'Admin panel' option to view the Hiver Admin Dashboard
  2. Click on the 'Settings' option (5th option from the top) to display the options 
  3. Click on the option 'Export Data' tab to open the Export Hiver Data screen. Here you can select the fields that you to export.

Once the export is completed, an email containing the link to the folder containing the XML files would be sent to the user who had initiated the export. 

Please note that while an export is in progress, another export cannot be initiated. 

You can go to https://www.wikihow.com/View-XML-Files to learn more about viewing XML files.

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