Customer Satisfaction Surveys (CSATs)

Sujan Deswal Updated by Sujan Deswal

With CSAT you can capture customer feedback on every chat. This is disabled by default. When you enable it, a 3-scale rating would be sent to the visitor when the chat is closed. Additionally, visitors can also drop further comments along with the rating.

To enable/disable CSAT:

  1. Go to chat inbox settings > “Widget design”
  2. In the “Widget design” option, scroll down to the bottom of the panel in the middle.
  3. Toggle CSAT on/off.

How did we do?

Personalizing your chat widget

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