Purchasing your Hiver subscription

If your Hiver Omni trial is ending or you’re ready to purchase, you can easily upgrade to a paid plan from your Admin Panel. You can also switch to a higher plan at any time as your team grows. This guide explains how to purchase your subscription, upgrade plans, manage billing preferences, and ensure a smooth transition to the right Hiver plan for your needs.

Prerequisites

Before you begin, make sure you:

• Have Admin access to your Hiver account (only Admins can manage plans and billing).
• Have a valid credit or debit card ready for payment.

Note: During your trial, you have access to all Elite plan features.

Plan limits and feature access

Your Hiver subscription determines which features are available for you to use and and how many Shared Inboxes, automations, and custom fields you can create See what each plan includes on the Hiver pricing page.

Steps to purchase your Hiver Omni subscription

1. Go to Admin Panel → Plans & Billing, and review the plan you’d like to purchase and click Buy

Note: You can switch between monthly and annual billing by using the toggle in the top-right corner. Annual billing offers up to 20% discount.

2. Select the number of seats you need (based on the number of users in your team). Your annual discount will appear in the Bill Summary. Click ‘Confirm and pay’ to proceed to the next step.

Note: If you have changed your mind and want to choose a different plan, click 'Change Plan' at the top right corner.

3. Add in your payment details and confirm.

4. After entering your payment details and completing the purchase, you’ll see a confirmation message along with your plan details.
Note: You can also view the number of seats in use under Seat usage.

5. You can check your billing details by clicking the Billing tab.

6. To view a list of your past invoices, click on the Invoices tab.

Click the external-link icon next to an invoice to view its full billing details and download the invoice or receipt using the 'Download invoice' or 'Download receipt' buttons.

Purchasing additional seats and managing your subscription

1. To add more seats to your current plan, click Manage Seats under your plan details.

2. Enter the number of additional seats you need and confirm the update.

Note: A prorated charge will be applied for the remaining days in your billing cycle.

3. Once the payment is made successfully, you’ll see a confirmation banner at the top of the page. Your updated seat count and pricing will now appear under your plan details.

Purchasing additional seats when inviting new members

While adding a member to a Shared Inbox (Admin Panel > Shared Inboxes > Shared Inbox name > Members), if all seats are occupied, Hiver displays a prompt stating that a new seat will need to be purchased so you can add the member.

You’ll also see your updated billing amount before proceeding. Click ‘Confirm & add Members’ to complete the seat purchase and send the invitations.

Note: Follow the same steps stated above to add extra seats when inviting new Users under the Admin Panel. Learn more about managing users in Hiver Omni.

Need help

If you face any issues using Self Checkout, reach out to our support team. We’re here to help you get the most out of Hiver.