Managing incoming chats (for members)

Chat assignment, replying on chats and more

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4 articles by 1 author

Creating, Editing, and Using Chat Templates

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3 articles by 1 author

Other Misc. Features

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4 articles by 1 author

Accessing chat inbox

Once you’re added as a participant to a chat inbox, you will see its name displayed in the left-side panel of Gmail . Tip: A chat inbox has a chat-bubble icon next to it to identify it easier.

Sujan Deswal
Updated 1 week ago by Sujan Deswal

Understanding the default Views in a chat inbox (Unassigned, Mine, Team, and Closed)

" Unassigned": These are all open chats that are currently assigned to no one. " Mine": These are all open chats that are currently assigned to you. " Team": These are all open chats assigned to anyo…

Sujan Deswal
Updated 1 month ago by Sujan Deswal

Managing Your Availability

When you’re a member of a chat-inbox, you’ll see an “Available for chat” option displayed in the "Hiver settings" menu.. Toggle it on/off to mark yourself available/unavailable.

Sujan Deswal
Updated 1 month ago by Sujan Deswal

Enabling/Disabling Chat Notifications

Go to “Hiver settings” > select “My settings”.. In “My settings” panel, toggle on “Desktop notifications for chat” option.. If you’re enabling Hiver desktop notifications for the first time, you may…

Sujan Deswal
Updated 1 month ago by Sujan Deswal

Manually Sharing Chat Transcripts

Sharing chat transcripts manually is useful to provide more context about an issue to your peers. Or this could be useful when a visitor has requested a text record of their conversation with the sup…

Sujan Deswal
Updated 1 month ago by Sujan Deswal

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