Enabling/Disabling Chat Notifications

Sujan Deswal Updated by Sujan Deswal

  1. Go to “Hiver settings” > select “My settings”.
  2. In “My settings” panel, toggle on “Desktop notifications for chat” option.
  3. If you’re enabling Hiver desktop notifications for the first time, you may receive a browser warning at the top right corner. Click on “Allow”.
  4. Your desktop notifications for chat are now enabled.
  5. You can go ahead and select for which events you want to receive desktop and accompanying sound notifications. These events are:
    1. “New chat received”: You’ll receive a notification whenever any new chat is started by a visitor.
    2. “Chat assigned to me”: You’ll receive a notification whenever a chat has been assigned to you.
    3. “New message in a chat already assigned to me”: You’ll receive a notification whenever the visitors sends a new message in an ongoing chat.
  6. To disable desktop notifications, go to “Hiver settings” > “My settings” > Toggle off “Desktop notifications for chat”.

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