Data privacy and security in Hiver AI

How Hiver protects your business data

Hiver's AI Copilot is built with enterprise-grade security in mind. Here’s how we ensure your business data remains private and protected at every step:

Security features

• End-to-end encryption: All data is encrypted at rest using AES-256 and in transit via TLS 1.3.
• Secure storage: AI data is stored in Pinecone, a high-security vector database.
• Access control: Only authorized users can access AI Copilot data. Role-based access control policies apply to AI Copilot settings.

Data usage and model handling

• AI Copilot uses the enterprise version of GPT-4o mini & GPT-4o via Microsoft Azure.
• Hiver does not train or fine-tune models using your data.
• None of your data is sent to OpenAI for training purposes.

System performance

• AI Copilot is optimized for high performance across large datasets.
• Any potential delays during large queries are minimal and handled through scalable cloud infrastructure.

Opting out

• You can disable AI features entirely in your Hiver settings.
• To request removal of previously used AI data, email Hiver support.

FAQs

Q. Is AI-generated content stored permanently?
A. Content is stored securely in Pinecone and governed by strict data retention policies.

Q. Can Hiver employees view Copilot responses?
A. Only when explicitly required for support or compliance, and under strict access controls.

Q. Is our data ever sent to OpenAI or Microsoft?
A. Yes, but only for processing. It is not stored or used to train models.