Creating, Editing, and Using Chat Templates

Creating Chat Templates

A chat template is a canned response i.e. a pre-written quick reply to common questions that you can use to save time while responding to a live chat. Whenever you’re added to a Hiver chat inbox, a m…

Sujan Deswal
Updated 1 month ago by Sujan Deswal

Editing/Deleting Chat Templates

Click on the 3-dot menu next to the chat template that you want to edit.. Select “Edit” and make your changes. Click on “Save” to finish. If you’d like to delete a chat template, click on the 3-dot m…

Sujan Deswal
Updated 1 month ago by Sujan Deswal

Using Chat Templates

To access a chat template during a live chat, use the slash key ( / ) on your keyboard in the ‘Reply box’.. On pressing the slash key, you will see a list of all existing chat templates. To search fo…

Sujan Deswal
Updated 1 month ago by Sujan Deswal

Contact