Using Chat Templates

Sujan Deswal Updated by Sujan Deswal

  1. To access a chat template during a live chat, use the slash key ( / ) on your keyboard in the ‘Reply box’.
  2. On pressing the slash key, you will see a list of all existing chat templates.
  3. To search for a specific template, start typing its name and you’ll see the list begin to narrow down.
  4. Press the enter key to select the template or use your mouse cursor.

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Editing/Deleting Chat Templates