Working with emails in your shared mailbox
Manage emails in a shared mailbox
Import emails to a shared mailbox
Manage spam for shared mailbox
Remove emails from shared mailbox
Manage sent emails
Collaborating with other users
Organizing emails in the shared mailbox
Automating your workflow
Hiver SLAs 2.0 (Beta)
Setting up SLAs (for admins)
Viewing SLAs on conversations
Round Robin Assignment
SLA for shared mailbox
Send emails from your shared mailbox email id
Business Hours for shared mailboxes
Automations for shared mailbox
Auto Assign to Responder
Managing shared mailbox
Collecting customer feedback
Create and manage users
How do you take payments
3rd Party Cookies
Delete Hiver Account
Introduction to Hiver Chat
Managing your chat inbox (for admins)
Managing participants in a chat inbox
Personalizing your chat widget
Customer Satisfaction Surveys (CSATs)
Email capture form
Set widget behaviour when agents are unavailable
Managing agents' availability
Renaming a chat inbox
Deleting a chat inbox
Managing incoming chats (for members)
Chat assignment, replying on chats and more
Replying on chats
Changing Chat Status (Open/Closed)
Referring to Additional Contact Details Using “Chat details” Section
Creating, Editing, and Using Chat Templates
Other Misc. Features
Understanding When a Visitor is Online or Left the Chat
Auto-saved Personal Drafts
Accessing chat inbox
Understanding the default Views in a chat inbox (Unassigned, Mine, Team, and Closed)
Managing Your Availability
Enabling/Disabling Chat Notifications
Manually Sharing Chat Transcripts
Hiver Chat Mobile App
Accessing Hiver Chat Mobile App
View all Open and Closed Chats
Switching between Chat Inboxes
Replying and Managing Chats on the Mobile App
Recognizing Unread Chat Messages
Replying to Visitors
Using Chat Templates on Mobile
Sending Files in a Chat
Accessing "Chat details" option
Closing a Chat
Receive Push-notifications for Your Chat Alerts
Manage Your Availability
Reporting and Analytics
Viewing contact on a conversation
Recent conversations from contact and company
Managing contact settings
Send Emails Later
Reverse order of messages in a conversation
Security and Privacy
Is Anyone Reading My Email?
Do You Store My Emails On Your Servers?
Does Hiver Store My Google Password?
Is My Data Secure During Transfer Between Hiver’s Servers And Google’s Servers?
What Access Permissions Does Hiver Need To My Gmail/Google Account, And Why?
Troubleshoot and FAQ
How do I contact Hiver support?
How can I check the current status of Hiver?
I Get The Error “Hiver Unable To Connect To Your Gmail Because Incorrect Google Apps Permissions”. What Do I Do?
I got a Hiver invite and was logged into the wrong Gmail id. What do I do?
Will email syncing stop if I change my Gmail password?
Can I change my username?
I have added a new user to Hiver but emails with Shared Labels are not syncing with her.
Emails not getting shared with user even after adding her to a Shared Label
Added new user to Hiver account but can't assign emails to her in Shared Mailbox
Why is this conversation not available in my inbox?
Why don't emails sent to the shared mailboxes appear in my Inbox?
Emails are arriving in the Shared Mailbox with a delay. What should I do?
How can I get desktop or browser notifications about tasks and notes?
How do I create multiple Hiver accounts with the same domain?
How can I change the email id for a shared mailbox?
How can I change the name of a shared mailbox?
Using Hiver with Gmail's split pane (three pane) view
Why does Hiver need Conversation View to be switched ON in Gmail?
How to move emails from personal inbox to the shared mailbox?
How can I embed images in templates?
How can I move my existing email templates to folders?
How do you handle spam emails?
Who can see the Shared Notes that I write on an email?
How can I edit a Hiver note?
Why can't I see Overdue view?
What happens if I add email accounts to Hiver which are aliases of each other?
If I am on Lite plan and I upgrade to Growth/Pro/Elite will I be able to retrieve the Analytics data for all the emails that were present when I was on Lite?
What does 'Unidentified' user mean in Hiver analytics?
I don't remember removing a specific email from shared mailbox. Why is my name added on the Activity feed?
Using Gmail Shared Labels
Using Shared Labels
Manage Shared Labels
Nested Shared Labels
Remove shared labels from emails
Analytics for Gmail Shared Labels
Shared Notes for shared labels
Shared Drafts for shared labels
Shared Templates for Shared Labels
Harvey - The AI Bot
Enable Asana Integration
Enable Jira Integration
In this page
Updated by Deepanwita
Plans : ALL
You can use shared notes on emails to communicate with other users of the shared mailbox. For every conversation, you will find a box in the Hiver widget on the right side of your Gmail where you can write and view Notes.
Direct a shared note to a user
Shared notes can be created and seen by any user who is a member of the shared mailbox.
- @username : You can do a @username to direct a shared note at any user. The user to whom a shared note is directed at, will receive a notification
- @all : To direct the shared note at everybody use a @all
- And if you don't use '@' at all, the shared note will stay there as a comment which can be seen by anyone reading the email.
Reply to shared notes
If you want to respond to a particular note, you can hit the reply button. This will append the note to your reply. Other users will get context for your message and by clicking on the original note users can follow the conversation.
Using color to highlight
You can add a background color to notes. To do this,
- Click on the note to expand it
- Click on the ‘dropper’ icon at the bottom right of the note
You’ll then be able to choose a background color for the note.
Search in notes
You can search for any keyword within all the notes that you have access to. There are two ways to search in Notes
Search using keyword
- Tap on the 'Search mail' tab on the top of the Gmail
- Enter the keyword that you want to search
- Click on the row saying 'Search Hiver notes for "keyword" to start the notes search
Search using 'Note:'
- Tap on the 'Search mail' tab on the top of the Gmail
- Type "note:" and write the keyword that you want to search
The search results will be grouped on the basis of conversation. All the instances where the keyword is appearing in the conversation will be retrieved. On clicking on an instance, you will be taken to the conversation with the note that you have clicked, highlighted.
Editing shared notes
You can edit shared notes created by you within 4 hours of writing them.
Why can I edit only within the first 4 hours of creation?
Everyone makes mistakes. Editing allows you to rectify typos, spelling mistakes. Or sometimes even validate and correct information without having to add or delete notes.
Notes can be used for internal communication or to record information. But notes are also a part of the activity history and help understand the journey of a shared mailbox conversion. The 4 hour limit allows the user rectify human errors while still maintaining the sanctity of the activity history as information cannot be altered after a certain period of time.