Configuring Zapier

Updated 2 months ago ​by Raghav

 Zapier is a tool that allows you to connect apps you use every day to automate tasks and save time. Each connection that you make is called a Zap!. It follows a trigger & action flow wherein, you configure Hiver as the Trigger, define the conditions and choose what happens if they’re met. You can have multiple actions for a single trigger too.

Hiver and Zapier

You can connect Hiver to possibly any application out there through Zapier and become more efficient with your work. 

All the Action apps supported by Zapier would work perfectly fine with Hiver.

Hiver supports 5 options when set as a Trigger with Zapier and those include:

  1. Email assigned to a user - Triggers when an email is assigned to a user.
  2. New @ mention - Triggers when a user is mentioned in a note.
  3. New Emails in Shared Mailbox - Triggers when a new email lands in the Shared Mailbox.
  4. New Shared Note - Triggers when a new note is added.
  5. New Email in Shared Label - Triggers when a new email is added to a Shared Label.


Hiver can be searched in the zapier app directory, and clicking on it will show the list of Hiver triggers available

Once you’ve established the trigger,  connect your Hiver Account with Zapier, configure the action and turn “ON” your Zap.

Configuring Zapier

Only Admin users on Hiver will be able to setup the Zapier connection.

  • Login to your Hiver organization as an Admin user.
  • Choose Connectors from the left pane.
  • Click Enable.
  • Copy the API Key and the Account Name.

The API Key is a unique identifier that lets you connect your Hiver Account with Zapier.



Now that you've acquired the API Key and the Account Name, head over to Zapier and:

  • Login to Zapier.
  • Hit the Make a Zap button on the top-right.
  • Choose Hiver as the Trigger.
  • Enter the API Key, Account Name and Email address.



The email address that you enter here needs to be an Active Admin user as it will be used to authenticate Hiver.

  • Choose the Trigger conditions and complete the on-screen instructions to finish the setup.
  • Similarly, select an Action App and define the actions.
  • Switch the Zap to "ON" by using the toggle switch on the top-right.

Now, every time the trigger condition is fulfilled, Zapier will trigger the action app and perform the defined actions.


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