Hiver-Slack integration

Updated 7 months ago by Deepanwita

You can integrate Slack with Hiver and receive notifications on Slack for Hiver events such as when you are assigned an email, someone sends you a note or a new email comes in a certain Shared Mailbox.

Hiver Admins will need to do a simple one time integration with Slack.

Integrate Hiver with Slack

  • Go to the Hiver Admin panel.
  • Click on the Shared Mailbox tab to see the complete list of Shared Mailboxes on your Hiver account.
  • Click on the 'gear' icon on the right of the Shared Mailbox where you want to set up the integration. 
  • Click on the 'Connectors' tab on the left pane of the 'Shared Mailbox/ Basic Settings' page to open the 'Shared Mailbox/ Connectors' page.

  • Select the options for the Slack Integration.

Options for Slack Integration

You can choose any or all of the options depending on your requirement.

Send email alerts about new emails to Slack

Here you can expand the dropdown and choose a Slack Channel where notifications will be sent whenever a new email is added to the Shared Mailbox. Only the public Slack channels will be visible in the dropdown. A link to open the email will also be sent to the Slack channel. 

Send assignments to Slack

Whenever an email is assigned to a user, she will get a personal notification in Slackbot.

Send @mentions in Notes to Slack

If this is selected, then whenever a note is addressed to anyone using @mentions, then a notification will be sent to her in Slackbot.

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