Getting Started
Shared Mailbox
Working with emails in your shared mailbox
Manage emails in a shared mailbox
Import emails to a shared mailbox
Manage spam for shared mailbox
Remove emails from shared mailbox
Collaborating with other users
Organizing emails in the shared mailbox
Automating your workflow
Auto Assignment
Auto Responder
SLA for shared mailbox
Send emails from your shared mailbox email id
Business Hours for shared mailboxes
Automations for shared mailbox
Managing shared mailbox
Collecting customer feedback
Account Management
Create and manage users
Roles and Permissions
How do you take payments
3rd Party Cookies
Export Data
Delete Hiver Account
Connectors
Reporting and Analytics
Email Tools
Mobile Apps
Security and Privacy
Is Anyone Reading My Email?
Do You Store My Emails On Your Servers?
Does Hiver Store My Google Password?
Is My Data Secure During Transfer Between Hiver’s Servers And Google’s Servers?
What Access Permissions Does Hiver Need To My Gmail/Google Account, And Why?
Troubleshoot and FAQ
How to get chat support from Hiver?
How can I check the current status of Hiver?
I Get The Error “Hiver Unable To Connect To Your Gmail Because Incorrect Google Apps Permissions”. What Do I Do?
I got a Hiver invite and was logged into the wrong Gmail id. What do I do?
What happens when I change the password of my Gmail account?
Can I change my username?
I have added a new user to Hiver but emails with Shared Labels are not syncing with her.
Emails not getting shared with user even after adding her to a Shared Label
Added new user to Hiver account but can't assign emails to her in Shared Mailbox
Why is this conversation not available in my inbox?
Why don't emails sent to the Shared Mailboxes appear in my Inbox?
Emails are arriving in the Shared Mailbox with a delay. What should I do?
How can I get desktop or browser notifications about tasks and notes?
How do I create multiple Hiver accounts with the same domain?
How can I change the email id for a shared mailbox?
How can I change the name of a shared mailbox?
Using Hiver with Gmail's split pane (three pane) view
Why does Hiver need Conversation View to be switched ON in Gmail?
How to move emails from personal inbox to the shared mailbox?
How can I embed images in templates?
How can I move my existing email templates to folders?
How do you handle spam emails?
Who can see the Shared Notes that I write on an email?
How can I edit a Hiver note?
Why can't I see Overdue view?
What happens if I add email accounts to Hiver which are aliases of each other?
If I am on Lite plan and I upgrade to Growth/Pro/Elite will I be able to retrieve the Analytics data for all the emails that were present when I was on Lite?
What does 'Unidentified' user mean in Hiver analytics?
I don't remember removing a specific email from shared mailbox. Why is my name added on the Activity feed?
Shared Labels
Using Shared Labels
Manage Shared Labels
Nested Shared Labels
Advanced Settings
Remove shared labels from emails
Analytics for Gmail Shared Labels
Shared Notes for shared labels
Shared Drafts for shared labels
Shared Templates for Shared Labels
Settings
In this page
- All Categories
- Connectors
- Hiver-Slack integration
Hiver-Slack integration
You can integrate Slack with Hiver and receive notifications on Slack for Hiver events such as when you are assigned an email, someone sends you a note or a new email comes in a certain shared mailbox.
Hiver Admins will need to do a simple one time integration with Slack.
Integrate Hiver with Slack
- Click on the yellow Hiver icon on Gmail and select the 'Admin Panel' option to view the Admin Dashboard
- Click on the 'Shared Mailbox' tab( second tab from the top) to view the list of shared mailboxes on your Hiver account
- Click anywhere on the row of the shared mailbox, which you want to integrate with Slack, to find the options
- Click on the 'Connectors' tab to open the Connectors page
- Enable the option for Slack.
- Select the options for the Slack Integration.
Options for Slack Integration
You can choose any or all of the options depending on your requirement.
Send email alerts about new emails to Slack
Here you can expand the dropdown and choose a Slack Channel where notifications will be sent whenever a new email is added to the shared mailbox. Only the public Slack channels will be visible in the dropdown. A link to open the email will also be sent to the Slack channel.
Send assignments to Slack
Whenever an email is assigned to a user, she will get a personal notification in Slackbot.
Send @mentions in Notes to Slack
If this is selected, then whenever a note is addressed to anyone using @mentions, then a notification will be sent to her in Slackbot.
