Getting Started

Accessing Hiver Chat Mobile App

You can install the Hiver Chat app through the iOS App store or the Google Play store To access chats through the Hiver chat mobile app: Login to your Hiver account.. You will be redirected to the “M…

Sujan Deswal
Updated 1 month ago by Sujan Deswal

View all Open and Closed Chats

On the Hiver chat home screen, you will be able to see the chat inbox and its views in the form of tabs: “Mine”, “Unassigned”, “Team”, and “Closed.” To navigate to any tab, simply tap on the tab name…

Sujan Deswal
Updated 1 month ago by Sujan Deswal

Switching between Chat Inboxes

To switch between chat inboxes, tap the shared mailbox icon on the top right corner in the chat home screen and make a selection.

Sujan Deswal
Updated 1 month ago by Sujan Deswal

Assigning Chats

To assign chats to an agent: . In the chat home screen > Tap “Unassigned” tab to access it.. In the “Unassigned” tab, tap on an open chat that you’d like to assign. . Once inside the chat window, tap…

Sujan Deswal
Updated 1 month ago by Sujan Deswal

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