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Create a shared mailbox

Deepanwita Updated by Deepanwita

Shared mailboxes are a great way to manage shared email accounts like or By using shared mailboxes you can easily share, delegate and keep track of email communication in your shared email accounts.

Quick overview of how you can manage shared mailboxes better with Hiver:

You should already have an email address that you want to set up as a shared mailbox. This email address can be of one of the following two types:

A. Gmail or G Suite account (ie, you can actually login to Gmail using this email address)

B. G Suite group or an Alias (ie, you forward emails sent to this email address to your account)

Create a shared mailbox

To set up an email address as a shared mailbox

  1. Click on the yellow Hiver icon on the Gmail and select 'Admin panel' to view the Admin Dashboard   
  2. Click on the 'Shared Mailbox' tab to view the list of all shared mailboxes on the account
  3. Click on the prominent green button 'Create Shared Mailbox' to view the page for creating a shared mailbox.

  1. Enter Email Address, Name and Users of the shared mailbox

Fill in the page by entering the email address to be set as the shared mailbox, the name of the shared mailbox and email addresses of users who will access and work on the emails in the shared mailbox. 

2. Enter Type of account

Choose the type of email address that you had entered in the last step. The type can be either of these:

1) Gmail or G Suite accounts: This is a Gmail account that you have a password to, and can log in to access emails

2) Group or an Alias: This is a group or an alias account set up in your G Suite account, with users added to it. The group simply forwards the emails sent to it to the users added to the group. You'd need not have a password for this.

3. Verification of the email id to be set as shared mailbox 

Verification of Gmail or G Suite accounts

For Gmail accounts, Hiver requires you to log into the account with a password. So, if you are setting up as a shared mailbox, Hiver will require you to log into with the Gmail or G Suite password for this account.

This is required for Hiver to be able to connect to this account and share the emails received in this account with all users who are managing the shared mailbox.

Verification for Groups or an Alias email address

For Groups and Aliases, Hiver requires that the emails being sent to the email account is set up as shared mailbox are delivered to the Gmail account of the user doing the setup. 

For example, if your Gmail account is, and you are setting up as a shared mailbox, Hiver requires that emails sent to are delivered to

Please make sure your group or alias is set up to forward emails to your email address for this to work correctly.

Hiver automatically creates Gmail Filters for emails sent to the shared mailbox email address to 'Skip the Inbox' and show up only under the shared mailbox Unassigned view.

Including Alias

A mailbox alias is any email address that automatically forwards messages to your main mailbox address. If you have one or more email addresses that auto-forward emails to the shared mailbox address then you should add them to the Alias field. You can include the alias information after the shared mailbox has been set up.

To do so, 

  1. Click anywhere on the row of the shared mailbox( where you want to add the Alias) to open the options
  2.  Click on the 'Alias' tab on the left to open the page where you can enter the alias for the shared mailbox id

You can start using your shared mailbox as soon as it is set up correctly. Learn more about managing emails in your Shared Mailboxes.

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Manage alias of shared mailbox id