Working with emails in your shared mailbox
Manage emails in a shared mailbox
Import emails to a shared mailbox
Manage spam for shared mailbox
Remove emails from shared mailbox
Manage sent emails
Collaborating with other users
Organizing emails in the shared mailbox
Automating your workflow
Hiver SLAs 2.0 (Beta)
Setting up SLAs (for admins)
Viewing SLAs on conversations
Round Robin Assignment
SLA for shared mailbox
Send emails from your shared mailbox email id
Business Hours for shared mailboxes
Automations for shared mailbox
Auto Assign to Responder
Managing shared mailbox
Collecting customer feedback
Create and manage users
How do you take payments
3rd Party Cookies
Delete Hiver Account
Introduction to Hiver Chat
Managing your chat inbox (for admins)
Managing participants in a chat inbox
Personalizing your chat widget
Customer Satisfaction Surveys (CSATs)
Email capture form
Set widget behaviour when agents are unavailable
Managing agents' availability
Renaming a chat inbox
Deleting a chat inbox
Managing incoming chats (for members)
Chat assignment, replying on chats and more
Replying on chats
Changing Chat Status (Open/Closed)
Referring to Additional Contact Details Using “Chat details” Section
Creating, Editing, and Using Chat Templates
Other Misc. Features
Understanding When a Visitor is Online or Left the Chat
Auto-saved Personal Drafts
Accessing chat inbox
Understanding the default Views in a chat inbox (Unassigned, Mine, Team, and Closed)
Managing Your Availability
Enabling/Disabling Chat Notifications
Manually Sharing Chat Transcripts
Hiver Chat Mobile App
Accessing Hiver Chat Mobile App
View all Open and Closed Chats
Switching between Chat Inboxes
Replying and Managing Chats on the Mobile App
Recognizing Unread Chat Messages
Replying to Visitors
Using Chat Templates on Mobile
Sending Files in a Chat
Accessing "Chat details" option
Closing a Chat
Receive Push-notifications for Your Chat Alerts
Manage Your Availability
Reporting and Analytics
Viewing contact on a conversation
Recent conversations from contact and company
Managing contact settings
Send Emails Later
Reverse order of messages in a conversation
Security and Privacy
Is Anyone Reading My Email?
Do You Store My Emails On Your Servers?
Does Hiver Store My Google Password?
Is My Data Secure During Transfer Between Hiver’s Servers And Google’s Servers?
What Access Permissions Does Hiver Need To My Gmail/Google Account, And Why?
Troubleshoot and FAQ
How do I contact Hiver support?
How can I check the current status of Hiver?
I Get The Error “Hiver Unable To Connect To Your Gmail Because Incorrect Google Apps Permissions”. What Do I Do?
I got a Hiver invite and was logged into the wrong Gmail id. What do I do?
Will email syncing stop if I change my Gmail password?
Can I change my username?
I have added a new user to Hiver but emails with Shared Labels are not syncing with her.
Emails not getting shared with user even after adding her to a Shared Label
Added new user to Hiver account but can't assign emails to her in Shared Mailbox
Why is this conversation not available in my inbox?
Why don't emails sent to the shared mailboxes appear in my Inbox?
Emails are arriving in the Shared Mailbox with a delay. What should I do?
How can I get desktop or browser notifications about tasks and notes?
How do I create multiple Hiver accounts with the same domain?
How can I change the email id for a shared mailbox?
How can I change the name of a shared mailbox?
Using Hiver with Gmail's split pane (three pane) view
Why does Hiver need Conversation View to be switched ON in Gmail?
How to move emails from personal inbox to the shared mailbox?
How can I embed images in templates?
How can I move my existing email templates to folders?
How do you handle spam emails?
Who can see the Shared Notes that I write on an email?
How can I edit a Hiver note?
Why can't I see Overdue view?
What happens if I add email accounts to Hiver which are aliases of each other?
If I am on Lite plan and I upgrade to Growth/Pro/Elite will I be able to retrieve the Analytics data for all the emails that were present when I was on Lite?
What does 'Unidentified' user mean in Hiver analytics?
I don't remember removing a specific email from shared mailbox. Why is my name added on the Activity feed?
Using Shared Labels
Manage Shared Labels
Nested Shared Labels
Remove shared labels from emails
Analytics for Gmail Shared Labels
Shared Notes for shared labels
Shared Drafts for shared labels
Shared Templates for Shared Labels
Harvey - The AI Bot
In this page
Updated by Deepanwita
Shared mailboxes are a great way to manage shared email accounts like firstname.lastname@example.org or email@example.com. By using shared mailboxes you can easily share, delegate and keep track of email communication in your shared email accounts.
Quick overview of how you can manage shared mailboxes better with Hiver:
You should already have an email address that you want to set up as a shared mailbox. This email address can be of one of the following two types:
A. Gmail or G Suite account (ie, you can actually login to Gmail using this email address)
B. G Suite group or an Alias (ie, you forward emails sent to this email address to your account)
Create a shared mailbox
To set up an email address as a shared mailbox
- Click on the yellow Hiver icon on the Gmail and select 'Admin panel' to view the Admin Dashboard
- Click on the 'Shared Mailbox' tab to view the list of all shared mailboxes on the account
- Click on the prominent green button 'Create Shared Mailbox' to view the page for creating a shared mailbox.
1. Enter Email Address, Name and Users of the shared mailbox
Fill in the page by entering the email address to be set as the shared mailbox, the name of the shared mailbox and email addresses of users who will access and work on the emails in the shared mailbox.
2. Enter Type of account
Choose the type of email address that you had entered in the last step. The type can be either of these:
1) Gmail or G Suite accounts: This is a Gmail account that you have a password to, and can log in to access emails
2) Group or an Alias: This is a group or an alias account set up in your G Suite account, with users added to it. The group simply forwards the emails sent to it to the users added to the group. You'd need not have a password for this.
3. Verification of the email id to be set as shared mailbox
Verification of Gmail or G Suite accounts
For Gmail accounts, Hiver requires you to log into the account with a password. So, if you are setting up firstname.lastname@example.org as a shared mailbox, Hiver will require you to log into email@example.com with the Gmail or G Suite password for this account.
This is required for Hiver to be able to connect to this account and share the emails received in this account with all users who are managing the shared mailbox.
Verification for Groups or an Alias email address
For Groups and Aliases, Hiver requires that the emails being sent to the email account is set up as shared mailbox are delivered to the Gmail account of the user doing the setup.
For example, if your Gmail account is firstname.lastname@example.org, and you are setting up email@example.com as a shared mailbox, Hiver requires that emails sent to firstname.lastname@example.org are delivered to email@example.com
Please make sure your group or alias is set up to forward emails to your email address for this to work correctly.
A mailbox alias is any email address that automatically forwards messages to your main mailbox address. If you have one or more email addresses that auto-forward emails to the shared mailbox address then you should add them to the Alias field. You can include the alias information after the shared mailbox has been set up.
To do so,
- Click anywhere on the row of the shared mailbox( where you want to add the Alias) to open the options
- Click on the 'Alias' tab on the left to open the page where you can enter the alias for the shared mailbox id
You can start using your shared mailbox as soon as it is set up correctly. Learn more about managing emails in your Shared Mailboxes.