Working with emails in your shared mailbox
Manage emails in a shared mailbox
Import emails to a shared mailbox
Manage spam for shared mailbox
Remove emails from shared mailbox
Collaborating with other users
Organizing emails in the shared mailbox
Automating your workflow
SLA for shared mailbox
Send emails from your shared mailbox email id
Business Hours for shared mailboxes
Automations for shared mailbox
Managing shared mailbox
Collecting customer feedback
Create and manage users
Roles and Permissions
How do you take payments
3rd Party Cookies
Delete Hiver Account
Reporting and Analytics
Send Emails Later
Reverse order of messages in a conversation
Security and Privacy
Is Anyone Reading My Email?
Do You Store My Emails On Your Servers?
Does Hiver Store My Google Password?
Is My Data Secure During Transfer Between Hiver’s Servers And Google’s Servers?
What Access Permissions Does Hiver Need To My Gmail/Google Account, And Why?
Troubleshoot and FAQ
How to get chat support from Hiver?
How can I check the current status of Hiver?
I Get The Error “Hiver Unable To Connect To Your Gmail Because Incorrect Google Apps Permissions”. What Do I Do?
I got a Hiver invite and was logged into the wrong Gmail id. What do I do?
What happens when I change the password of my Gmail account?
Can I change my username?
I have added a new user to Hiver but emails with Shared Labels are not syncing with her.
Emails not getting shared with user even after adding her to a Shared Label
Added new user to Hiver account but can't assign emails to her in Shared Mailbox
Why is this conversation not available in my inbox?
Why don't emails sent to the Shared Mailboxes appear in my Inbox?
Emails are arriving in the Shared Mailbox with a delay. What should I do?
How can I get desktop or browser notifications about tasks and notes?
How do I create multiple Hiver accounts with the same domain?
How can I change the email id for a shared mailbox?
How can I change the name of a shared mailbox?
Using Hiver with Gmail's split pane (three pane) view
Why does Hiver need Conversation View to be switched ON in Gmail?
How to move emails from personal inbox to the shared mailbox?
How can I embed images in templates?
How can I move my existing email templates to folders?
How do you handle spam emails?
Who can see the Shared Notes that I write on an email?
How can I edit a Hiver note?
Why can't I see Overdue view?
What happens if I add email accounts to Hiver which are aliases of each other?
If I am on Lite plan and I upgrade to Growth/Pro/Elite will I be able to retrieve the Analytics data for all the emails that were present when I was on Lite?
What does 'Unidentified' user mean in Hiver analytics?
I don't remember removing a specific email from shared mailbox. Why is my name added on the Activity feed?
Using Shared Labels
Manage Shared Labels
Nested Shared Labels
Remove shared labels from emails
Analytics for Gmail Shared Labels
Shared Notes for shared labels
Shared Drafts for shared labels
Shared Templates for Shared Labels
In this page
Updated by Deepanwita
NOTE: Shared Labels feature has been discontinued.
You can make changes to a Shared Label after it has been created. You can manage the following
A. Users it has been shared with
B. Advanced Options
C. Nesting structure
D. Color of the Shared Label
F. The User who will be notified when a new email is added to the Shared Label
Manage Shared Labels through the Hiver Admin panel
Edit a Shared Label
1. Go to the Hiver Admin panel.
2. Click on Shared Labels from the left panel to see the list of Shared Labels on your Hiver account
3. Click on 'Edit' on the right of the Shared Label which you want to change.
4. The Edit page will open where you can make the changes.
5. Click on Save.
Delete a Shared Label
1. Go to the Hiver Admin panel.
2. Click on Shared Label tab from the left panel.
3. Click on 'Trash' icon on the right of the Shared Label which you want to delete.
When you click on the 'trash' icon to delete a Shared Label, then a dialog box opens which you can see in the screenshot below
As is mentioned in the option 'Delete this label from Gmail for every user in these shared labels ', if you select this option, then Hiver will delete the Shared Label from the Gmail of all the users. If not selected, then the Shared Labels will stay in the Gmail, only further sharing of emails will stop. In either case no emails will be deleted from any account.
Manage Shared Labels through Gmail
You can edit and delete Hiver Shared Labels from Gmail. To do so, do a right click on the Hiver Shared Label, that you want to edit, from the Gmail left pane to open the drop down menu. In that menu, you will find the following options
A. Edit Shared Labels
B. Delete Shared Labels
On selecting any of the options, you will be guided through the process.