Link and Unlink Jira issues

Bharath Natarajan Updated by Bharath Natarajan

Linking a Jira issue

All shared mailbox members can link an existing Jira issue to a conversation.

  1. Click the Link existing issue button on the widget's home
  2. Search for an issue using keywords that match the summary or description for an issue you are looking for
  3. Preview the issue and click Link Issue if you choose to link the issue to the conversation
  4. If you wish to cancel the issue linking process and head back to the previous view, click the Cancel button

Unlinking a Jira issue

All shared mailbox members can unlink a previously linked Jira issue from a conversation by clicking on the Unlink task button on an issue's card.

Jira Widget should be enabled for the Shared Mailbox. Refer to the Enabling Jira section for more info.
Shared Mailbox members are required to log in with a Jira account before using this feature. Refer to the Authentication section for more info.

How did we do?

View linked Jira issues

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