Replying and Managing Chats on the Mobile App

Recognizing Unread Chat Messages

Moreover, you will also see a numerical alert (badge count) on the Hiver chat app icon of all the unread messages of chats that are assigned to you. Note: This alert is currently only available on iO…

Sujan Deswal
Updated 1 month ago by Sujan Deswal

Replying to Visitors

To reply to a chat, simply tap on an area anywhere near the visitor’s name in the “Mine” tab OR the “Unassigned” tab if you plan to self-assign the chat.. A chat window will open and you can start re…

Sujan Deswal
Updated 1 month ago by Sujan Deswal

Using Chat Templates on Mobile

You can use chat templates while replying to recurring questions; press the slash ( / ) key to open a list of available templates.

Sujan Deswal
Updated 1 month ago by Sujan Deswal

Sending Files in a Chat

You can provide more information and context to a visitor by sending files in your responses. Tap the attach icon on the bottom left corner of the ‘Reply’ field to access the files on your mobile.

Sujan Deswal
Updated 1 month ago by Sujan Deswal

Accessing "Chat details" option

To see more information about the visitor while you are conversing with them, tap the exclamation ( ! ) icon next to their name near the top. A pop-up box will appear and you’ll be able to see: the U…

Sujan Deswal
Updated 1 month ago by Sujan Deswal

Closing a Chat

Note: Closed chats cannot be reopened since chat is a real-time channel. . Tap the 3-dot menu inside the chat that you wish to close > select the “Close chat” option.. A dialogue box appear to confir…

Sujan Deswal
Updated 1 month ago by Sujan Deswal

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