Replying to Visitors

Sujan Deswal Updated by Sujan Deswal

  1. To reply to a chat, simply tap on an area anywhere near the visitor’s name in the “Mine” tab OR the “Unassigned” tab if you plan to self-assign the chat.
  2. A chat window will open and you can start replying.
Note: If you’re self-assigning the chat > In the chat window (shown above), tap on the 3-dot menu on the top-right corner > Select “Assignee” and assign the chat to yourself.

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Recognizing Unread Chat Messages

Using Chat Templates on Mobile

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