Other Misc. Features

Understanding When a Visitor is Online or Left the Chat

Agents will see a green dot against the profile pic of a visitor in the chat when they are online. If the visitor closes the tab or loses internet connection; after 60 seconds Hiver chat removes the…

Sujan Deswal
Updated 1 month ago by Sujan Deswal

Collision Alerts

Hiver chat alerts you if you’re about to respond to a visitor who is already conversing with another agent. You will see an alert like (see screenshot below): So for e.g. Agent B will see if Agent A…

Sujan Deswal
Updated 1 month ago by Sujan Deswal

Chat Search

You can search for messages in a chat by typing in the search field box here: Start typing and you will see corresponding chats appearing.

Sujan Deswal
Updated 1 month ago by Sujan Deswal

Auto-saved Personal Drafts

In the middle of typing a message, agents can switch from one chat to another (or even to other chat inboxes) and their draft messages will be saved. This is helpful when agents want to multitask bet…

Sujan Deswal
Updated 1 month ago by Sujan Deswal

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