Understanding When a Visitor is Online or Left the Chat

Sujan Deswal Updated by Sujan Deswal

Agents will see a green dot against the profile pic of a visitor in the chat when they are online.

If the visitor closes the tab or loses internet connection; after 60 seconds Hiver chat removes the green dot which means the visitor is now offline.

This is useful for agents to know when to close chats if the visitor is no longer responding.

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