Organizing emails in the shared mailbox

Views in a shared mailbox

Views in shared mailboxes let you quickly access conversations in the shared mailbox that meet a certain set of conditions. For example, a view can give you single click access to all emails in a sha…

Updated 3 months ago by Deepanwita

Tags for shared mailbox

Tags for shared mailbox help you organize your emails by categories. For example, if you use a shared mailbox to manage your customer support, you can use tags to organize your customer emails by the…

Tejas Kinger
Updated 1 week ago by Tejas Kinger

Workload Distribution in your Shared Mailbox

The Workload Distribution feature lets you analyze how conversations are distributed within your team in a single glance. It helps you make sure that your team's workload is optimally distributed for…

Tejas Kinger
Updated 2 months ago by Tejas Kinger