Organizing emails in the shared mailbox

Views in a shared mailbox

Views in shared mailboxes let you quickly access conversations in the shared mailbox that meet a certain set of conditions. For example, a view can give you single click access to all emails in a sha…

Updated 1 month ago by Deepanwita

Tags for shared mailbox

Tags for shared mailbox help you organize your emails by categories. For example, if you use a shared mailbox to manage your customer support, you can use tags to organize your customer emails by the…

Tejas Kinger
Updated 1 month ago by Tejas Kinger

Workload Distribution in shared mailbox

The workload distribution feature gives you an overview about how conversations are distributed within the users of the shared mailbox. It helps you make sure that your team's workload is optimally d…

Tejas Kinger
Updated 4 months ago by Tejas Kinger