Automating your workflow

Hiver SLAs 2.0 (Beta)

Revamped SLAs to boost your customer satisfaction and fast-track your teams’ performance

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8 articles by 1 author

Round Robin Assignment

Plans : Elite only You can use Round Robin Assignment to automatically assign emails received in a shared mailbox to the users of the shared mailbox in a round-robin manner. This ensures equal and pr…

Updated 1 year ago by Deepanwita

Auto Responder

Using Auto Responder, you can choose to automatically send a response every time a new email is received in a shared mailbox. Set up Auto Responder. Click on the yellow Hiver icon on Gmail and select…

Updated 1 year ago by Deepanwita

SLA for shared mailbox

Plan: Pro and Elite A Service Level Agreement or SLA is a mutually agreed measure of service which a support team provides to its customers. With proper SLAs in place, both the expectation of the cli…

Updated 1 year ago by Deepanwita

Send emails from your shared mailbox email id

You can reply and compose new emails in your shared mailbox by using your personal email address , or. email address of the shared mailbox , or. any alias of the email address of the shared mailbox t…

Updated 1 year ago by Deepanwita

Business Hours for shared mailboxes

Plans : Pro and Elite. Setting Business Hours for a shared mailbox lets you define the operating hours for that mailbox. Defining when your team is servicing the mailbox allows you to track SLA only…

Updated 2 years ago by Shrikant

Automations for shared mailbox

Using automations, you can create workflows that will perform actions when certain conditions are met. Automations are specific to a shared mailbox and work on all the conversations that meet the spe…

Updated 1 month ago by Deepanwita

Auto Assign to Responder

Auto Assign unassigned conversations to Responder. Available across all plans. When agents first attend to shared conversations, their typical workflow would be to respond to the customer and then as…

Shoaib Ali
Updated 8 months ago by Shoaib Ali


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