Reporting and Analytics

Frequently Asked Questions

Q. What is a ‘Conversation’? A. When people reply to an email, Gmail groups the responses together in conversations - with the newest email at the bottom.A conversation breaks off into a new conversa…

Updated 10 months ago by Shrikant

Reporting / Analytics for Shared Mailboxes

Hiver gives you reports/analytics for your shared mailboxes that help you understand how your team is doing, your email volume and areas of improvement. The reports provide an overview for all the im…

Updated 2 months ago by Deepanwita

Analytics Export

You can export information about email conversations in a shared mailbox in CSV format. Accessing Export. You can access Analytics from the left pane of your Gmail. Click on Analytics under the list…

Updated 1 month ago by Deepanwita