Referring to Additional Contact Details Using “Chat details” Section

Sujan Deswal Updated by Sujan Deswal

Agents can use the “Chat details” section in the right-side panel of Hiver chat to see more information about the contact they are speaking to.

These details include:
  1. “Initiated from”: The URL of the webpage from which the chat was initiated.
  2. “Initiated at”: The timestamp of when the chat was initiated.
  3. “Other Chats”: A list of of any previous chats with the same visitor.
Note: Previous chats with the visitor will only be available if the “Email Capture” option is enabled and Hiver was able to capture the email address of the visitor.

How did we do?

Changing Chat Status (Open/Closed)