Changing Chat Status (Open/Closed)

Sujan Deswal Updated by Sujan Deswal

A chat status is set to “Open” by default. 

Once you mark it “Closed” through the “Status” drop-down menu in the right-side panel, the chat will be considered closed. 

Note: Closed chats cannot be reopened because chat is a real-time communication channel unlike email.

Tip: If you have enabled CSAT then once a chat is marked as closed, the customer will automatically receive a feedback form to rate their experience.

How did we do?

Replying on chats

Referring to Additional Contact Details Using “Chat details” Section