FAQs on Hiver security and privacy

Hiver is built with strict security controls to ensure your data remains private, protected, and accessible only to you.

Privacy and data access

Does anyone at Hiver read my emails?

No one at Hiver reads your emails. Our support team can access specific emails only if you report an issue and explicitly give them permission to view the messages needed to troubleshoot. Without this permission, no Hiver employee can access your emails.

Is my data shared with third parties?

No. Hiver does not share your data with any third party without your explicit consent. Additionally, Hiver also ensures:

• Strict access controls: Any access to customer data is logged, monitored, and restricted to authorized personnel only.
• Vetted sub-processors: Third-party providers such as AWS undergo security and compliance reviews to ensure they meet industry standards.

Data storage and encryption

Does Hiver store my emails?

No, emails shared through Shared Inboxes or Shared Labels are not permanently stored on Hiver’s servers. While syncing an email between Gmail accounts, we temporarily hold an encrypted copy for up to 1 hour. This temporary data is automatically deleted as soon as syncing is complete.

We store only the message IDs and, in some cases, the email subject line. This limited metadata is essential for syncing and deduplication across accounts. No email bodies or attachments are stored long-term.

Does Hiver store my Google password?

No. Hiver never sees or stores your password. When you sign in, you enter your credentials directly with Google. Authentication happens via OAuth, which grants Hiver secure, limited access without ever exposing your password to us.

We will never ask you for your Google password.

How is my data encrypted?

Hiver uses industry-standard encryption to protect your data at all stages.

• Encryption in transit: All communication between Hiver and Google happens over TLS-encrypted connections.
• Encryption at rest: All data stored within Hiver systems is encrypted using AES-256, one of the strongest encryption standards in the industry.

Compliance and certifications

What privacy regulations is Hiver compliant with?

Hiver complies with the following major privacy regulations:

• GDPR (General Data Protection Regulation): Fully compliant with GDPR requirements for users in the EU/EEA.
• CCPA (California Consumer Privacy Act): Meets CCPA standards for handling personal information of California residents.
• HIPAA-Ready: Hiver’s systems and processes meet the security requirements needed to support HIPAA-covered entities.

What security certifications does Hiver have?

Hiver maintains independently audited and internationally recognized security certifications:

• SOC 2 Type II Certified: Annual audit covering security, availability, and confidentiality controls. A full SOC 2 Type II report can be requested under NDA by emailing security@hiverhq.com.
• ISO 27001 Certified: Demonstrates compliance with globally accepted standards for Information Security Management Systems (ISMS). The certificate is available in our Security Center.
  
  

AI safety and data usage

Does Hiver use my data to train its AI models?

No. Hiver does not use any customer data containing personally identifiable or business-sensitive information to train general-purpose AI models.

Who owns the data processed by AI in Hiver?

You do. Customers retain full ownership of their data at all times. Hiver processes this data solely to deliver AI functionality.

Can Hiver employees see my data when AI features are enabled?

No. When AI features are used, your data is converted into machine-readable tokens for processing. Neither Hiver employees nor AI partners can view the underlying data.

What third-party AI providers does Hiver use?

Hiver works only with vetted AI providers that meet strict security and privacy requirements. These providers are contractually prohibited from using Hiver customer data to train their models.

Need more information?

For detailed security documentation, certification requests, or questions about data protection, contact us at security@hiverhq.com or visit the Hiver Security Center.