Setting up SLAs (for admins)

Creating SLA policies

Why are SLAs helpful for your business? Service-level agreements (SLAs) help businesses maintain a high quality of customer service by providing timely resolutions and hence keeping their customers h…

Pratibha Agrawal
Updated 1 month ago by Pratibha Agrawal

Managing SLA policies

Admins can manage SLA policies at any point of time without impacting the existing conversations in the system. If you edit/reorder/disable your SLA policies, the new configuration of the policies wi…

Pratibha Agrawal
Updated 1 month ago by Pratibha Agrawal

Permissions associated with SLA module

As an admin, you can control who has permission to manage SLAs in your shared mailbox and delete SLAs manually on a conversation. Follow the below steps…

Pratibha Agrawal
Updated 1 month ago by Pratibha Agrawal

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