Working with emails in your shared mailbox
Manage emails in a shared mailbox
Import emails to a shared mailbox
Manage spam for shared mailbox
Remove emails from shared mailbox
Manage sent emails
Collaborating with other users
Organizing emails in the shared mailbox
Automating your workflow
Hiver SLAs 2.0 (Beta)
Setting up SLAs (for admins)
Viewing SLAs on conversations
Round Robin Assignment
SLA for shared mailbox
Send emails from your shared mailbox email id
Business Hours for shared mailboxes
Automations for shared mailbox
Auto Assign to Responder
Managing shared mailbox
Collecting customer feedback
Create and manage users
How do you take payments
3rd Party Cookies
Delete Hiver Account
Introduction to Hiver Chat
Managing your chat inbox (for admins)
Managing participants in a chat inbox
Personalizing your chat widget
Customer Satisfaction Surveys (CSATs)
Email capture form
Set widget behaviour when agents are unavailable
Managing agents' availability
Renaming a chat inbox
Deleting a chat inbox
Managing incoming chats (for members)
Chat assignment, replying on chats and more
Replying on chats
Changing Chat Status (Open/Closed)
Referring to Additional Contact Details Using “Chat details” Section
Creating, Editing, and Using Chat Templates
Other Misc. Features
Understanding When a Visitor is Online or Left the Chat
Auto-saved Personal Drafts
Accessing chat inbox
Understanding the default Views in a chat inbox (Unassigned, Mine, Team, and Closed)
Managing Your Availability
Enabling/Disabling Chat Notifications
Manually Sharing Chat Transcripts
Hiver Chat Mobile App
Accessing Hiver Chat Mobile App
View all Open and Closed Chats
Switching between Chat Inboxes
Replying and Managing Chats on the Mobile App
Recognizing Unread Chat Messages
Replying to Visitors
Using Chat Templates on Mobile
Sending Files in a Chat
Accessing "Chat details" option
Closing a Chat
Receive Push-notifications for Your Chat Alerts
Manage Your Availability
Reporting and Analytics
Viewing contact on a conversation
Recent conversations from contact and company
Managing contact settings
Send Emails Later
Reverse order of messages in a conversation
Security and Privacy
Is Anyone Reading My Email?
Do You Store My Emails On Your Servers?
Does Hiver Store My Google Password?
Is My Data Secure During Transfer Between Hiver’s Servers And Google’s Servers?
What Access Permissions Does Hiver Need To My Gmail/Google Account, And Why?
Troubleshoot and FAQ
How do I contact Hiver support?
How can I check the current status of Hiver?
I Get The Error “Hiver Unable To Connect To Your Gmail Because Incorrect Google Apps Permissions”. What Do I Do?
I got a Hiver invite and was logged into the wrong Gmail id. What do I do?
Will email syncing stop if I change my Gmail password?
Can I change my username?
I have added a new user to Hiver but emails with Shared Labels are not syncing with her.
Emails not getting shared with user even after adding her to a Shared Label
Added new user to Hiver account but can't assign emails to her in Shared Mailbox
Why is this conversation not available in my inbox?
Why don't emails sent to the shared mailboxes appear in my Inbox?
Emails are arriving in the Shared Mailbox with a delay. What should I do?
How can I get desktop or browser notifications about tasks and notes?
How do I create multiple Hiver accounts with the same domain?
How can I change the email id for a shared mailbox?
How can I change the name of a shared mailbox?
Using Hiver with Gmail's split pane (three pane) view
Why does Hiver need Conversation View to be switched ON in Gmail?
How to move emails from personal inbox to the shared mailbox?
How can I embed images in templates?
How can I move my existing email templates to folders?
How do you handle spam emails?
Who can see the Shared Notes that I write on an email?
How can I edit a Hiver note?
Why can't I see Overdue view?
What happens if I add email accounts to Hiver which are aliases of each other?
If I am on Lite plan and I upgrade to Growth/Pro/Elite will I be able to retrieve the Analytics data for all the emails that were present when I was on Lite?
What does 'Unidentified' user mean in Hiver analytics?
I don't remember removing a specific email from shared mailbox. Why is my name added on the Activity feed?
Using Gmail Shared Labels
Using Shared Labels
Manage Shared Labels
Nested Shared Labels
Remove shared labels from emails
Analytics for Gmail Shared Labels
Shared Notes for shared labels
Shared Drafts for shared labels
Shared Templates for Shared Labels
Harvey - The AI Bot
Enable Asana Integration
Enable Jira Integration
In this page
Updated by Deepanwita
For every shared mailbox, you can configure certain options which are then applicable for every user of the shared mailbox.
Access shared mailbox settings
- Click on the yellow Hiver icon on the Gmail and select 'Admin panel' to view the Admin Dashboard
- Click on the shared mailbox tab(second from the top) to view the list of all the shared mailboxes on your account
- Click anywhere on the row of the shared mailbox to find the options
- Click on the 'Settings' tab to see the Settings options.
Options in shared mailbox settings
1. New Emails
Notify everyone when a new email arrives in the shared mailbox
You can use this option to control whether or not all users of the shared mailbox will receive a notification whenever a new email arrives in the 'Unassigned' section of the shared mailbox.
2. Auto select shared mailbox email on Compose
Currently selected shared mailbox email id will be chosen by default as sender when new emails are composed
You can use this option to control whether you want the shared mailbox email id to be chosen as the default sender id when any user composes a new email. Click here to know how to send emails using the shared mailbox id.
3. Remove email from inbox on re-assignment
When emails are reassigned or unassigned remove it from the previous assignee's inbox
When an email is assigned to a user, the email gets copied to her inbox. This option lets you control whether or not you want the email to be removed from her inbox when the email gets unassigned or reassigned to someone else.
Update details of the shared mailbox
You can update the following details of a shared mailbox from the same page
- Name : Change the name and the updated name will be reflected in everyone's Gmail.
- Business Hours : You can update the operating hours of a shared mailbox. Click here to learn more about Business Hours.
Permission to access shared mailbox settings
Shared mailbox settings can be managed only by the users who have the roles which give them the permission to access them.
The three permissions related to shared mailbox settings are
- can access settings for all shared mailboxes
- can only access settings for shared mailboxes they are a part of
- cannot access shared mailbox settings
The permissions are assigned to predefined or custom roles. Users are assigned roles through which they acquire the permissions. Click here to know more about roles and permissions.