Getting Started
Shared Mailbox
Working with emails in your shared mailbox
Manage emails in a shared mailbox
Import emails to a shared mailbox
Manage spam for shared mailbox
Remove emails from shared mailbox
Manage Notifications
Manage sent emails
Collaborating with other users
Organizing emails in the shared mailbox
Automating your workflow
Hiver SLAs 2.0 (Beta)
Round Robin Assignment
Auto Responder
SLA for shared mailbox
Send emails from your shared mailbox email id
Business Hours for shared mailboxes
Automations for shared mailbox
Auto Assign to Responder
Managing shared mailbox
Collecting customer feedback
Account Management
Create and manage users
Access Control
How do you take payments
3rd Party Cookies
Export Data
Delete Hiver Account
Connectors
Hiver Chat
Introduction to Hiver Chat
Managing your chat inbox (for admins)
Managing participants in a chat inbox
Personalizing your chat widget
Customer Satisfaction Surveys (CSATs)
Email capture form
Set widget behaviour when agents are unavailable
Managing agents' availability
Chat transcripts
Renaming a chat inbox
Deleting a chat inbox
Managing incoming chats (for members)
Chat assignment, replying on chats and more
Chat Assignment
Replying on chats
Changing Chat Status (Open/Closed)
Referring to Additional Contact Details Using “Chat details” Section
Creating, Editing, and Using Chat Templates
Other Misc. Features
Understanding When a Visitor is Online or Left the Chat
Collision Alerts
Chat Search
Auto-saved Personal Drafts
Accessing chat inbox
Understanding the default Views in a chat inbox (Unassigned, Mine, Team, and Closed)
Managing Your Availability
Enabling/Disabling Chat Notifications
Manually Sharing Chat Transcripts
Hiver Chat Mobile App
Getting Started
Accessing Hiver Chat Mobile App
View all Open and Closed Chats
Switching between Chat Inboxes
Assigning Chats
Replying and Managing Chats on the Mobile App
Recognizing Unread Chat Messages
Replying to Visitors
Using Chat Templates on Mobile
Sending Files in a Chat
Accessing "Chat details" option
Closing a Chat
Receive Push-notifications for Your Chat Alerts
Manage Your Availability
Reporting and Analytics
Hiver Contacts
Viewing contact on a conversation
Recent conversations from contact and company
Managing contact settings
Email Tools
Keyboard Shortcuts
Send Emails Later
Bulk Actions
Permalinks
Reverse order of messages in a conversation
Mobile Apps
Security and Privacy
Is Anyone Reading My Email?
Do You Store My Emails On Your Servers?
Does Hiver Store My Google Password?
Is My Data Secure During Transfer Between Hiver’s Servers And Google’s Servers?
What Access Permissions Does Hiver Need To My Gmail/Google Account, And Why?
Troubleshoot and FAQ
How do I contact Hiver support?
How can I check the current status of Hiver?
I Get The Error “Hiver Unable To Connect To Your Gmail Because Incorrect Google Apps Permissions”. What Do I Do?
I got a Hiver invite and was logged into the wrong Gmail id. What do I do?
Will email syncing stop if I change my Gmail password?
Can I change my username?
I have added a new user to Hiver but emails with Shared Labels are not syncing with her.
Emails not getting shared with user even after adding her to a Shared Label
Added new user to Hiver account but can't assign emails to her in Shared Mailbox
Why is this conversation not available in my inbox?
Why don't emails sent to the shared mailboxes appear in my Inbox?
Emails are arriving in the Shared Mailbox with a delay. What should I do?
How can I get desktop or browser notifications about tasks and notes?
How do I create multiple Hiver accounts with the same domain?
How can I change the email id for a shared mailbox?
How can I change the name of a shared mailbox?
Using Hiver with Gmail's split pane (three pane) view
Why does Hiver need Conversation View to be switched ON in Gmail?
How to move emails from personal inbox to the shared mailbox?
How can I embed images in templates?
How can I move my existing email templates to folders?
How do you handle spam emails?
Who can see the Shared Notes that I write on an email?
How can I edit a Hiver note?
Why can't I see Overdue view?
What happens if I add email accounts to Hiver which are aliases of each other?
If I am on Lite plan and I upgrade to Growth/Pro/Elite will I be able to retrieve the Analytics data for all the emails that were present when I was on Lite?
What does 'Unidentified' user mean in Hiver analytics?
I don't remember removing a specific email from shared mailbox. Why is my name added on the Activity feed?
Shared Labels
Using Gmail Shared Labels
Using Shared Labels
Manage Shared Labels
Nested Shared Labels
Advanced Settings
Remove shared labels from emails
Analytics for Gmail Shared Labels
Shared Notes for shared labels
Shared Drafts for shared labels
Shared Templates for Shared Labels
Settings
Harvey - The AI Bot
Integrations
In this page
- All Categories
- Settings
- Account settings
Account settings
Users with roles who have the permission to access account settings can enable or disable specific Hiver features for all the users on the Hiver account. Click here to learn more about roles and permissions.
Access the section to enable/ disable features
- Click on the yellow Hiver icon and click on the 'Admin panel' to see the dashboard
- Click on the gear icon to go to Settings
- Select 'Feature Access' to see the list of features that you can enable/ disable.
Details of the features
1. Send Later
This option controls the enabling/ disabling of the 'Send Later' feature for the users on your Hiver account. The 'Send Later' feature allows you to schedule emails to be sent at a later date. You can find the scheduled emails in your Gmail Drafts.
2. Shared Mailbox - Copy to Inbox on task assignment
This option controls whether or not you want the emails assigned to a user to get copied to her Inbox.
3. Shared Label - Sync Read status Default
This option controls the enabling/ disabling the 'Sync Read Status' feature for the users on your Hiver account. This feature enables you to sync the 'Read' status of emails with Shared Labels across all the users with whom the same email is shared with. eg, if one person reads an email, then the email is shown as 'Read' for all the other users.
4. Shared Label - Share Sub Labels automatically
This option controls whether or not you want the sub-labels for a given Shared Label to get shared automatically.
5. Email Templates
This option enables/ disables you to use Email Templates in your Hiver account. Through this feature you can save all your repetitive responses in templates and embed them in your emails. You can share the Email Templates with all the users on your Hiver account.
6. Shared Drafts
This option enables/ disables the Shared Drafts feature for all the users on your Hiver account. Through this option you can share an email draft with other users and also notify them of the same. Click here to learn more about Shared Drafts for shared mailboxes. Click here to learn more about Shared Drafts for shared labels.
7. Email Permalinks
You can enable/ disable the Email permalink feature through this option.
