Create a Hiver Account

Create a shared mailbox

Manage alias of shared mailbox id

Manage emails in a shared mailbox

Import emails to a shared mailbox

Manage spam for shared mailbox

Remove emails from shared mailbox

Shared Drafts for shared mailbox

Shared Notes for shared mailbox

Email templates for shared mailbox

Views in a shared mailbox

Tags for shared mailbox

Workload Distribution in shared mailbox

Auto Assignment

Auto Responder

SLA for shared mailbox

Send emails from your shared mailbox email id

Business Hours for shared mailboxes

Automations for shared mailbox

Manage users of a shared mailbox

Delete a shared mailbox

Using Customer Satisfaction Surveys (CSAT)

Create and manage users

Roles and Permissions

How do you take payments

3rd Party Cookies

Export Data

Delete Hiver Account

Hiver-Slack integration

Configuring Zapier

Slack Integration through Zapier

Reporting / Analytics for Shared Mailboxes

Frequently Asked Questions

Keyboard Shortcuts

Send Emails Later

Bulk Actions

Generating Permalinks

Reverse order of messages in a conversation

Mobile Apps

Is Anyone Reading My Email?

Do You Store My Emails On Your Servers?

Does Hiver Store My Google Password?

Is My Data Secure During Transfer Between Hiver’s Servers And Google’s Servers?

What Access Permissions Does Hiver Need To My Gmail/Google Account, And Why?

How to get chat support from Hiver?

How can I check the current status of Hiver?

I Get The Error “Hiver Unable To Connect To Your Gmail Because Incorrect Google Apps Permissions”. What Do I Do?

I got a Hiver invite and was logged into the wrong Gmail id. What do I do?

What happens when I change the password of my Gmail account?

Can I change my username?

I have added a new user to Hiver but emails with Shared Labels are not syncing with her.

Emails not getting shared with user even after adding her to a Shared Label

Added new user to Hiver account but can't assign emails to her in Shared Mailbox

Why is this conversation not available in my inbox?

Why don't emails sent to the Shared Mailboxes appear in my Inbox?

Emails are arriving in the Shared Mailbox with a delay. What should I do?

How can I get desktop or browser notifications about tasks and notes?

How do I create multiple Hiver accounts with the same domain?

How can I change the email id for a shared mailbox?

How can I change the name of a shared mailbox?

Using Hiver with Gmail's split pane (three pane) view

Why does Hiver need Conversation View to be switched ON in Gmail?

How to move emails from personal inbox to the shared mailbox?

How can I embed images in templates?

How can I move my existing email templates to folders?

How do you handle spam emails?

Who can see the Shared Notes that I write on an email?

How can I edit a Hiver note?

Why can't I see Overdue view?

What happens if I add email accounts to Hiver which are aliases of each other?

If I am on Lite plan and I upgrade to Growth/Pro/Elite will I be able to retrieve the Analytics data for all the emails that were present when I was on Lite?

What does 'Unidentified' user mean in Hiver analytics?

I don't remember removing a specific email from shared mailbox. Why is my name added on the Activity feed?

Using Shared Labels

Manage Shared Labels

Nested Shared Labels

Advanced Settings

Remove shared labels from emails

Analytics for Gmail Shared Labels

Shared Notes for shared labels

Shared Drafts for shared labels

Shared Templates for Shared Labels

Shared mailbox settings

Account settings

In this page

Access the section to enable/ disable features
Details of the features

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Settings

Account settings

Account settings

Updated 9 months ago by Deepanwita

Access the section to enable/ disable features
Details of the features

Users with roles who have the permission to access account settings can enable or disable specific Hiver features for all the users on the Hiver account. Click here to learn more about roles and permissions.

Access the section to enable/ disable features

Click on the yellow Hiver icon and click on the 'Admin panel' to see the dashboard
Click on the gear icon to go to Settings
Select 'Feature Access' to see the list of features that you can enable/ disable.

Details of the features

1. Send Later

This option controls the enabling/ disabling of the 'Send Later' feature for the users on your Hiver account. The 'Send Later' feature allows you to schedule emails to be sent at a later date. You can find the scheduled emails in your Gmail Drafts.

2. Shared Mailbox - Copy to Inbox on task assignment

This option controls whether or not you want the emails assigned to a user to get copied to her Inbox.

3. Shared Label - Sync Read status Default

This option controls the enabling/ disabling the 'Sync Read Status' feature for the users on your Hiver account. This feature enables you to sync the 'Read' status of emails with Shared Labels across all the users with whom the same email is shared with. eg, if one person reads an email, then the email is shown as 'Read' for all the other users.

4. Shared Label - Share Sub Labels automatically

This option controls whether or not you want the sub-labels for a given Shared Label to get shared automatically.

5. Email Templates

This option enables/ disables you to use Email Templates in your Hiver account. Through this feature you can save all your repetitive responses in templates and embed them in your emails. You can share the Email Templates with all the users on your Hiver account.

6. Shared Drafts

This option enables/ disables the Shared Drafts feature for all the users on your Hiver account. Through this option you can share an email draft with other users and also notify them of the same. Click here to learn more about Shared Drafts for shared mailboxes. Click here to learn more about Shared Drafts for shared labels.