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16 articles
Hiver Shared Mailboxes are a great way to manage shared email accounts like support@company.com or sales@company.com. By using Hiver, you can easily share, delegate and keep track of email communic...
Updated 6 months ago by Deepanwita
Every user can see the Shared Mailboxes on the left Gmail pane. In the following screenshot 'Support' is the Shared Mailbox. An email that has reached the Shared Mailbox can have any of these three...
Updated 2 months ago by Deepanwita
You can Assign emails to, direct Shared Notes to and share Shared Drafts with the users of a Shared Mailbox. See the list of users on a Shared Mailbox The users who are added to your Shared Mailbox...
You can respond to emails in your Shared Mailbox by using your personal email address as well as the email address of the Shared Mailbox. By default, emails will be sent from your personal email ad...
Updated 5 months ago by Deepanwita
Tags for Shared Mailboxes help you organize your emails by categories. For example, if you use a Hiver Shared Mailbox to manage your customer support, you can use tags to organize your customer ema...
Updated a month ago by Deepanwita
You can set up your Shared Mailbox to automatically send a response every time a new email is received in the Shared Mailbox. To set up the Auto Responder, Go to the Hiver Admin panel Click on the ...
Automation Rules for Shared Mailbox work like Gmail filters. Through Automation Rules you can create workflows which will perform actions when certain conditions are met. The Automation Rules are s...
You can remove an email from the Shared Mailbox in the following two ways Trashing an email by using the Gmail's 'trash/ delete' button In this case the email gets removed from the Shared Mailbox o...
Updated 13 days ago by Deepanwita
It is very easy to manage the Spam emails coming to your Shared Mailbox through Hiver. Spam emails are treated the same way irrespective of whether the Shared Mailbox is a Gmail type or Group type ...
Updated 7 months ago by Deepanwita
If you have set up a Shared Mailbox in Hiver (say, support@company.com), and have other aliases for this email address that forward emails to this address (say, techsupport@company.com or support@s...
Updated 8 months ago by Deepanwita
This feature lets you share Gmail drafts with your team-mates who are using the same Shared Mailbox. To use this, click on the button shown below while replying to an email You’ll be able to save ...
You can use Shared Notes on emails to communicate with other users of the Shared Mailbox. For every conversation, you will find a box in the Hiver widget on the right side of your Gmail where you c...
Email templates lets you save some text, and easily embed it into any email you are composing. It is a great way to save time that would otherwise be wasted in writing the same or similar emails re...
Updated 33 minutes ago by Deepanwita
For every Shared Mailbox, you can customize certain options which are then applicable for every user of the Shared Mailbox. To find the options Go to the Admin Panel and click on Shared Mailbox to ...
If you have just set up an email id, say support@company.com, on Hiver as a Shared Mailbox, there is a chance that you have been receiving emails on this email id for some time now, and want those ...
Updated 8 months ago by Niraj
You can delete a Shared Mailbox from Hiver if you don't need it, or if you need to start afresh with the Shared Mailbox. Please note the following about deleting Shared Mailboxes: Deleting a Shared...
Updated 6 months ago by Niraj
