Shared Mailbox

21 articles

Auto Assignment

Plans : Enterprise only You can use Auto Assignment to automatically assign emails received in a shared mailbox to the users of the shared mailbox in a round-robin manner. This ensures equal and prom…

Updated 2 weeks ago by Deepanwita

Views in a shared mailbox

Views in shared mailboxes let you quickly access conversations in the shared mailbox that meet a certain set of conditions. For example, a view can give you single click access to all emails in a sha…

Updated 2 weeks ago by Deepanwita

Create a shared mailbox

Shared mailboxes are a great way to manage shared email accounts like support@company.com or sales@company.com. By using shared mailboxes you can easily share, delegate and keep track of email commun…

Updated 1 week ago by Deepanwita

Manage emails in a shared mailbox

You can see all the shared mailboxes of which you are a user in the left Gmail pane. The following image shows where you can find the shared mailbox 'Support' on your Gmail. Status of emails. An emai…

Updated 2 weeks ago by Deepanwita

Manage users of a shared mailbox

Each shared mailbox will have a set of users associated with it. You can assign emails to, direct shared notes to and share shared drafts with all the participants of a shared mailbox. See the list o…

Updated 3 weeks ago by Deepanwita

Tags for shared mailbox

Plans : All Tags for shared mailbox help you organize your emails by categories. For example, if you use a shared mailbox to manage your customer support, you can use tags to organize your customer e…

Updated 2 weeks ago by Deepanwita

SLA for shared mailbox

Plans : Premium, Enterprise and Trial A Service Level Agreement or SLA, is a mutually agreed measure of service which a support team provides to its customers. With proper SLAs in place, both the exp…

Updated 2 weeks ago by Deepanwita

Send emails from your shared mailbox email id

You can reply and compose new emails in your shared mailbox by using your personal email address , or. email address of the shared mailbox , or. any alias of the email address of the shared mailbox t…

Updated 2 weeks ago by Deepanwita

Auto Responder

Using Auto Responder, you can choose to automatically send a response every time a new email is received in a shared mailbox. Set up Auto Responder. 1. Click on the yellow gear icon on Gmail and sele…

Updated 3 weeks ago by Deepanwita

Automations for shared mailbox

PLANS : Premium and Enterprise Automation for shared mailbox work like Gmail filters. Through automation you can create workflows which will perform actions when certain conditions are met. Automatio…

Updated 3 weeks ago by Deepanwita

Remove emails from shared mailbox

You can remove an email from a shared mailbox in the following two ways Trash an email by using the Gmail's 'trash/ delete' button . In this case the email gets removed from the shared mailbox for al…

Updated 3 weeks ago by Deepanwita

Manage spam for shared mailbox

It is very easy to manage the Spam emails coming to your shared mailbox. Spam emails are treated the same way irrespective of whether the shared mailbox is a Gmail type or Group type. What happens wh…

Updated 3 weeks ago by Deepanwita

Manage alias of shared mailbox id

If you have set up a shared mailbox in Hiver (say, support@company.com), and have other aliases for this email address that forward emails to this address (say, techsupport@company.com or support@sis…

Updated 3 weeks ago by Deepanwita

Shared Drafts for shared mailbox

This feature lets you share Gmail drafts with your team-mates who are using the same shared mailbox. Create Shared draft. To create a shared draft, click on the 'Share Draft' button while replying to…

Updated 2 weeks ago by Deepanwita

Shared Notes for shared mailbox

You can use Shared Notes on emails to communicate with other users of the shared mailbox. For every conversation, you will find a box in the Hiver widget on the right side of your Gmail where you can…

Updated 2 weeks ago by Deepanwita

Email templates for shared mailbox

Email templates let you save some text, and easily embed it into any email you are composing. It is a great way to save time that would otherwise be wasted in writing the same or similar emails repea…

Updated 56 minutes ago by Deepanwita

Shared mailbox settings

For every shared mailbox, you can configure certain options which are then applicable for every user of the shared mailbox. Access shared mailbox settings. 1. Click on the yellow gear icon on the Gma…

Updated 3 weeks ago by Deepanwita

Business Hours for shared mailboxes

Setting Business Hours for a shared mailbox lets you define the operating hours for that mailbox. Defining when your team is servicing the mailbox allows you to track SLA only during those hours. Bus…

Updated 3 weeks ago by Shrikant

Import emails to a shared mailbox

If you have just set up an email id, say support@company.com, on Hiver as a shared mailbox, there is a chance that you have been receiving emails on this email id for some time now, and want those em…

Updated 3 weeks ago by Niraj

Using Customer Satisfaction Surveys (CSAT)

PLANS: Enterprise Only Your customers can provide feedback about their experience, which will let you track your team's performance and measure how well a job they are doing of keeping your customers…

Updated 3 weeks ago by Shrikant

Delete a shared mailbox

You can delete a shared mailbox from your account if you don't need it, or if you need to start afresh with the shared mailbox. Please note the following about deleting shared mailboxes: Deleting a s…

Updated 2 weeks ago by Deepanwita

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