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13 articles
You should already have an email id that you want to set up as a Shared Mailbox This email id can be of one of these two types Gmail or G Suite account ie you can actually login to Gmail using this...
Updated 6 days ago by Deepanwita
The Shared Mailbox will be visible on the left Gmail pane of all the users Managing emails When any new email reaches the Shared Mailbox it appears in the ' Unassigned ' section of the Shared Mailb...
Updated a few seconds ago by Deepanwita
You can Assign emails to direct Shared Notes to and share Shared Drafts with the users of a Shared Mailbox See the list of users on a Shared Mailbox The users who are added to your Shared Mailbox w...
Updated a month ago by Deepanwita
You can set up your Shared Mailbox to automatically send a response every time a new email is received in the Shared Mailbox To set up the Auto Responder Go to the Hiver Admin panel Click on the Sh...
Updated 2 months ago by Deepanwita
You can automatically assign emails to a user and change status of emails in Shared Mailboxes by using the Hiver Automation feature You can setup Automation Rules which will work on all the emails ...
You can respond to emails in your Shared Mailbox by using your personal id as well as the email id of the Shared Mailbox By default emails will be sent from your personal id To send emails from the...
You can remove an email from the Shared Mailbox in the following two ways Trashing an email by using the Gmail's 'trash delete' button In this case the email gets removed from the Shared Mailbox of...
Updated 2 months ago by harshita
If you have just set up an email id say support@company com on Hiver as a Shared Mailbox there is a chance that you have been receiving emails on this email id for some time now and want those emai...
Updated a month ago by Niraj
If you have set up a Shared Mailbox in Hiver say support@company com and have other aliases for this email address that forward emails to this address say techsupport@company com or support@sisterc...
Shared Drafts This feature lets you share Gmail drafts with your team mates who are using the same Shared Mailbox To use this click on the button shown below while composing an email replying to an...
You can use Shared Notes on emails to communicate with other users of the Shared Mailbox For every conversation you will find a box in the Hiver widget on the right side of your Gmail where you can...
Email templates let you save some text and easily embed it on any email you are composing with just one click Its a great way to save time that would otherwise be wasted in writing the same or simi...
Updated 2 months ago by Nitesh Nandy
You can delete a Shared Mailbox from Hiver if you don't need it or if you need to start afresh with the Shared Mailbox Please note the following about deleting Shared Mailboxes Deleting a Shared Ma...
