Shared Mailbox

20 articles

Views in Shared Mailbox

Views in shared mailboxes let you quickly access conversations in the shared mailbox that meet a certain set of conditions. For example, a view can give you single click access to all emails in a sha…

Updated 4 days ago by Deepanwita

Setting Up a Shared Mailbox

Hiver Shared Mailboxes are a great way to manage shared email accounts like support@company.com or sales@company.com. By using Hiver, you can easily share, delegate and keep track of email communicat…

Updated 1 month ago by Deepanwita

Managing Emails in your Shared Mailbox

You can see all the shared mailboxes of which you are a user in the left Gmail pane. The following image shows where you can find the shared mailbox 'Support' on your Gmail. An email received in a sh…

Updated 35 seconds ago by Deepanwita

Managing Users of a Shared Mailbox

Each shared mailbox will have a set of users associated with it. You can assign emails to, direct shared notes to and share shared drafts with all the participants of a shared mailbox. Seeing the lis…

Updated 1 day ago by Deepanwita

Tags for Shared Mailboxes

Tags for shared mailbox help you organize your emails by categories. For example, if you use a shared mailbox to manage your customer support, you can use tags to organize your customer emails by the…

Updated 4 days ago by Deepanwita

SLA for Shared Mailboxes

A Service Level Agreement or SLA, is a mutually agreed measure of service which a support team provides to its customers. With a proper SLA in place, both the expectation of the client and the level…

Updated 1 month ago by Deepanwita

Send Emails from your Shared Mailbox email id

You can reply and compose new emails in your shared mailbox by using - your personal email address - email address of the shared mailbox - any alias of the email address of the shared mailbox that yo…

Updated 4 days ago by Deepanwita

Set up an Auto Responder

Hiver Admins can set up Shared Mailbox to automatically send a response every time a new email is received in the Shared Mailbox. To set up the Auto Responder, Click on the green gear icon on Gmail a…

Updated 1 month ago by Deepanwita

Automations for Shared Mailbox

Automation Rules for Shared Mailbox work like Gmail filters. Through Automation Rules you can create workflows which will perform actions when certain conditions are met. The Automation Rules are spe…

Updated 1 month ago by Deepanwita

Removing Emails from Shared Mailbox

You can remove an email from the Shared Mailbox in the following two ways Trashing an email by using the Gmail's 'trash/ delete' button . In this case the email gets removed from the Shared Mailbox o…

Updated 1 month ago by Deepanwita

Managing Spam for Shared Mailboxes

It is very easy to manage the Spam emails coming to your Shared Mailbox through Hiver. Spam emails are treated the same way irrespective of whether the Shared Mailbox is a Gmail type or Group type. W…

Updated 2 years ago by Deepanwita

Integrating Alias of your Shared mailbox id

If you have set up a shared mailbox in Hiver (say, support@company.com), and have other aliases for this email address that forward emails to this address (say, techsupport@company.com or support@sis…

Updated 4 days ago by Deepanwita

Shared Drafts for Shared Mailbox

This feature lets you share Gmail drafts with your team-mates who are using the same shared mailbox. To use this, click on the 'Share Draft' button while replying to an email You’ll be able to save t…

Updated 4 days ago by Deepanwita

Shared Notes for Shared Mailbox

You can use Shared Notes on emails to communicate with other users of the Shared Mailbox. For every conversation, you will find a box in the Hiver widget on the right side of your Gmail where you can…

Updated 1 month ago by Deepanwita

Email templates for Shared Mailboxes

Email templates let you save some text, and easily embed it into any email you are composing. It is a great way to save time that would otherwise be wasted in writing the same or similar emails repea…

Updated 1 year ago by Deepanwita

Advanced Settings on Shared Mailbox

For every shared mailbox, you can customize certain options which are then applicable for every user of the shared mailbox. Find the Advanced Settings. Click on the yellow gear icon on the Gmail and…

Updated 4 days ago by Deepanwita

Business Hours for Shared Mailboxes

Setting Business Hours for a shared mailbox lets you define the operating hours for that mailbox. Defining when your team is servicing the mailbox allows you to track SLA only during those hours. Bus…

Updated 4 days ago by Shrikant

Importing emails to your Shared Mailbox

If you have just set up an email id, say support@company.com, on Hiver as a Shared Mailbox, there is a chance that you have been receiving emails on this email id for some time now, and want those em…

Updated 2 years ago by Niraj

Using Customer Satisfaction Surveys (CSAT)

PLANS: Enterprise Only Your customers can provide feedback about their experience, which will let you track your team's performance and measure how well a job they are doing of keeping your customers…

Updated 1 month ago by Shrikant

Deleting a Shared Mailbox

You can delete a Shared Mailbox from Hiver if you don't need it, or if you need to start afresh with the Shared Mailbox. Please note the following about deleting Shared Mailboxes: Deleting a Shared M…

Updated 1 month ago by Deepanwita

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