Advanced Settings on Shared Mailbox

Updated a month ago ​by Deepanwita

You can choose to notify users whenever a new email arrives in a Shared Mailbox.  

To access option to notify users about any new email in the Unassigned section 

  • Go to the Shared Mailbox section in the Hiver Admin panel.
  • Click on the gear icon on the right of the Shared Mailbox to open the Basic Settings page.
  • Click on the 'Advanced Settings' option.
  • Here you will see the option 'New Email Notifications'. When it is enabled, users of the Shared Mailbox will receive a notification whenever a new email arrives in the Unassigned section of the Shared Mailbox.

Notifications will be generated only when a new email arrives in the Unassigned section. If the email does not go to the Unassigned section due to any Automation rule then the notification will not be generated.

This feature is available on both the Hiver iOS app and the Hiver Android app. 

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