Advanced Settings on Shared Mailbox
You can choose to notify users whenever a new email arrives in a Shared Mailbox.
To access option to notify users about any new email in the Unassigned section
- Go to the Shared Mailbox section in the Hiver Admin panel.
- Click on the gear icon on the right of the Shared Mailbox to open the Basic Settings page.
- Click on the 'Advanced Settings' option.
- Here you will see the option 'New Email Notifications'. When it is enabled, users of the Shared Mailbox will receive a notification whenever a new email arrives in the Unassigned section of the Shared Mailbox.
Notifications will be generated only when a new email arrives in the Unassigned section. If the email does not go to the Unassigned section due to any Automation rule then the notification will not be generated.