Shared Notes for Shared Mailbox

Updated 11 days ago ​by Deepanwita

You can use Shared Notes on emails to communicate with other users of the Shared Mailbox.  For every conversation, you will find a box in the Hiver widget on the right side of your Gmail where you can write and view Notes.


Direct a Shared Note to a user

Shared Notes can be created and seen by any user who is a member of the Shared Mailbox. 

  • @username : You can do a @username to direct a Shared Note at any user. The user to whom a Shared Note is directed at, will receive a notification
  • @all : To direct the Shared Note at everybody use a @all
  • And if you don't use '@' at all, the Shared Note will stay there as a comment which can  be seen by anyone reading the email. 

Using Color to Highlight

You can add a background color to Notes. To do this, 

  • Click on the Note to expand it
  • Click on the ‘dropper’ icon at the bottom right of the Note

You’ll then be able to choose a background color for the Note.

Search Notes

You can search for Notes just as you search for email, from the same search window. 



How did we do?