Send emails from your Shared Mailbox email id

Updated 16 hours ago ​by Deepanwita

You can respond to emails in your Shared Mailbox by using your personal id as well as the email id of the Shared Mailbox. By default, emails will be sent from your personal id. To send emails from the Shared Mailbox id you can just use the FROM dropdown to select the email id you want to send the emails from.

How to setup the Send As feature

The email id that you are using can be of one of the following two types:

  • G Suite account (these will be like jack@mycompany.com, where mycompany.com is your G Suite domain) 
  • Gmail account (these will be like jack@gmail.com)

If your email id is a G suite account

In this case Hiver will automatically do the setup for you. You don't have to do any kind of setup and can just start using the Send As feature right away as is shown in the first screenshot.

If your email id is a gmail account

In  this case you will have to do a one time setup to use the Gmail's 'Send As' feature. The setup has to be done by all the users of the Shared Mailbox.

Here are the instructions to set it up:

  • Sign in to your Google Apps email
  • Click the  in the upper-right and select Settings along the top of any page, and select the Accounts tab
  • Under Send mail as click Add another email address. This email address can be a Gmail account or a group in your Google Apps account
  • In the Email address field, enter the sender name that you want email recipients to see, and the shared mailbox email address
  • Click Next Step >> and then click Send Verification. Gmail will send a verification message to your other email address to confirm that you own it
  • Locate the message from Gmail. Open it and either click the link contained in the message or enter the confirmation code in the Accounts section of your Google Apps email settings.
  • Additionally, you can also set up your Gmail to send emails from the same account in which they were received. To do this, go to the Accounts tab in your Gmail, and switch on the option to do this.

Once this is set up, while composing an email, click on the dropdown next to “From” to select which email id you want to send email from:

Outgoing email sent using the Shared Mailbox email id will automatically get added to the Shared Mailbox as Unassigned and Closed.



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