Set up an Auto Responder

Updated 2 months ago by Deepanwita

Hiver Admins can set up Shared Mailbox to automatically send a response every time a new email is received in the Shared Mailbox.

To set up the Auto Responder, 

  • Click on the  green gear icon on Gmail and select the 'Admin Panel' option to view the Hiver Admin Dashboard
  • Click on the 'Shared Mailbox' tab(second tab from the top) to view the list of Shared Mailboxes on your Hiver account
  • Choose the Shared Mailbox where you want to add the Auto Responder and click anywhere on the row to view the options for the Shared Mailbox.

  • Click on the 'Auto Responder' tab and fill up the details 
  • You can choose to Enable or Disable the Auto Responder for the Shared Mailbox.

When the first email in a conversation thread is sent from the Shared Mailbox email id then the auto responder email will not get triggered. 

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