Managing Users of a Shared Mailbox

Updated 1 month ago by Deepanwita

You can Assign emails to, direct Shared Notes to and share Shared Drafts with the participants of a Shared Mailbox.

See the list of participants on a Shared Mailbox 

The participants who are added to your Shared Mailbox will be visible in the 'Assigned to' drop down when you open an email in your Shared Mailbox as shown in the image below

Alternatively, Admins can also see the list of participants who are added to a particular Shared Mailbox from the Hiver Admin panel

  • Click on the  green gear icon on your Gmail and select the 'Admin Panel' option to view the Hiver Admin Dashboard
  • Click on the 'Shared Mailbox' tab(second tab from the top) to view the list of Shared Mailboxes on your Hiver account
  • Choose the Shared Mailbox whose participants you want to see and click anywhere on the row to view the options on the Shared Mailbox  
  • Click on the 'Participants' tab to view the list of participants on that Shared Mailbox. 

One user on the Hiver account can be a participant of multiple Shared Mailboxes.

You can add users who are currently on your Hiver account as well as new users. Whenever you add a new user, she will get an email from Hiver containing the instructions needed to register herself with Hiver. Alternatively, she can go to hiverhq.com and click on the prominent green button 'Install Hiver for Gmail' to download the Hiver browser extension to Sign Up with Hiver.

Install_Website

Adding users to a new Shared Mailbox

When you are creating a new Shared Mailbox, you can add users to it 

  • Click on the green gear icon on the Gmail and select the 'Admin panel' to view the Hiver Admin Dashboard
  • Click on the 'Shared Mailbox' tab (second from the top)  to see the list of Shared Mailboxes on the Hiver account  
  • Click on the prominent green button 'Create Shared Mailbox' to open the panel for creating a new Shared Mailbox
  • You can enter the email addresses of the users in the third field.

Adding/Removing users from an existing Shared Mailbox

You can add/ remove users from an existing Shared Mailbox.  

To manage users on your Shared Mailbox

  • Click on the green gear icon on Gmail and select the 'Admin panel' to view the Hiver Admin Dashboard
  • Click on the 'Shared Mailbox' tab (second from the top)  to see the list of Shared Mailboxes on your Hiver account 
  • Choose the Shared Mailbox for which you want to add/ delete users, and click anywhere on the row to open the Settings page.
  • Click on the 'Participant' tab  to see the list of participants on the Shared Mailbox
      • To Add: Click on the 'Add User' button to open the page where you can type in the name of the user which you want to add. You can either add a user who is already present on your Hiver account or invite a new user to your Hiver account
      • To Remove: Click on the small box in front of the name of the participant which you want to remove. You will find the option to remove the participant from the Shared Mailbox. Removing the participant from the Shared Mailbox will not remove her from the Hiver account.



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