Miscellaneous

Impact of business hour change on SLAs

If you have defined business hours against your shared mailbox while creating SLA policies, you can choose if you want SLAs to run against only business hours. However, if these business hours are ch…

Pratibha Agrawal
Updated 1 month ago by Pratibha Agrawal

Total SLAs applied to a conversation in its lifetime

When you have enabled the SLA setting 'Apply SLA when conversation is created or tags on it are modified', your conversations will be re-evaluated when you apply/remove tags on them. This is useful w…

Pratibha Agrawal
Updated 1 month ago by Pratibha Agrawal

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