Troubleshoot and FAQ

15 articles

How to embed images in templates

You can insert any publicly hosted image on Hiver templates. If you have your own image, you can host it on any free image hosting site and insert its URL in the template. For example if you want t...

Updated 37 minutes ago by Deepanwita

Emails are arriving in the Shared Mailbox with a delay. What should I do?

Hiver syncs 90% of the emails within 30 seconds and nearly 99% of the emails within a minute to the Shared Mailbox. There can be a possibility of a delay of more than a minute if there is an issue ...

Updated 7 months ago by Deepanwita

How do I create multiple Hiver accounts with the same domain?

It is likely that you have multiple departments in your organization who want to use Hiver, and want to manage their accounts, users and settings separately. If that is the case, we can help you se...

Updated 8 months ago by Deepanwita

How can I get desktop or browser notifications about tasks and notes?

You can set up Hiver to notify through desktop notifications about tasks and notes with @mentions for you. To do this, follow these steps: Click on the Hiver logo on the top right on your Gmail Swi...

Updated 8 months ago by Niraj

Why does Hiver need Conversation View to be switched ON in Gmail?

Gmail has a "Conversation View" feature which allows for all emails in a conversation to be linked together on a single email thread. Hiver requires this feature to be switched ON for all users usi...

Updated 8 months ago by Raghav

How do I move my existing email templates to folders

With the new implementation of templates in Hiver, email templates can not be shared individually, but they can be put into folders which can be shared. You can continue using the templates that yo...

Updated 6 months ago by Deepanwita

How can I change the email id for a Shared Mailbox?

There is no way to change the email id for a Shared Mailbox you have already set up. You would need to set up the new email id as a different Shared Mailbox in Hiver.

Updated 9 months ago by Niraj

Why don't emails sent to the Shared Mailboxes appear in my Inbox?

Hiver makes new emails sent to the Shared Mailboxes skip your Gmail inbox, and appear only under the Unassigned section of the Shared Mailbox. This is done to make sure your main Gmail inbox is not...

Updated 9 months ago by Niraj

Using Hiver with Gmail's split pane (three pane) view

Normally, you see a two pane view when you access Gmail. But Gmail allows you to split your view into three panes through a Labs feature. The two kinds of splits that you can Gmail supports are "Ve...

Updated 5 months ago by Niraj

Added new user to Hiver account but can't assign emails to her in Shared Mailbox

There can be any of the following reasons behind this She hasn't registered with Hiver When you add a new user to Hiver, she will get an email asking her to register with Hiver. Once she registers ...

Updated 10 months ago by Deepanwita

Who can see the Shared Notes that I write on an email?

You can use Shared Notes to communicate with other users. You can write Shared Notes on emails tagged with Hiver Shared Labels and also emails which are shared using Shared Mailbox. Shared Notes on...

Updated 8 months ago by Deepanwita

I have added a new user to Hiver but emails with Shared Labels are not syncing with her.

There can be multiple reasons due to which emails are not appearing on the Gmail of a user whom you have recently added on your Hiver account. Check if you have added her to the Shared Label In add...

Updated 10 months ago by Deepanwita

Emails not getting shared with user even after adding her to a Shared Label

Sometimes if the volume of emails in the Shared Label is large, it takes time to sync the old emails. If you drop an email to us at support@hiverhq.com with the approximate number of emails, we can...

Updated 8 months ago by Deepanwita

I Get The Error “Hiver Unable To Connect To Your Gmail Because Incorrect Google Apps Permissions”. What Do I Do?

Insufficient permissions at Google Apps marketplace can result in Hiver not being able to connect to your Gmail. Check the Hiver permissions in your Google Apps admin panel and make sure these sett...

Updated 10 months ago by Deepanwita

I got a Hiver invite and was logged into the wrong Gmail id. What do I do?

This can happen if the invitation email was forwarded to you from another address, or if you were logged into multiple Gmail account from the same browser when you logged into Hiver. Here’s what yo...

Updated 10 months ago by Deepanwita