Working with emails in your shared mailbox
Manage emails in a shared mailbox
Import emails to a shared mailbox
Manage spam for shared mailbox
Remove emails from shared mailbox
Collaborating with other users
Organizing emails in the shared mailbox
Automating your workflow
Round Robin Assignment
SLA for shared mailbox
Send emails from your shared mailbox email id
Business Hours for shared mailboxes
Automations for shared mailbox
Auto Assign to Responder
Managing shared mailbox
Collecting customer feedback
Create and manage users
How do you take payments
3rd Party Cookies
Delete Hiver Account
Reporting and Analytics
Send Emails Later
Reverse order of messages in a conversation
Security and Privacy
Is Anyone Reading My Email?
Do You Store My Emails On Your Servers?
Does Hiver Store My Google Password?
Is My Data Secure During Transfer Between Hiver’s Servers And Google’s Servers?
What Access Permissions Does Hiver Need To My Gmail/Google Account, And Why?
Troubleshoot and FAQ
How do I contact Hiver support?
How can I check the current status of Hiver?
I Get The Error “Hiver Unable To Connect To Your Gmail Because Incorrect Google Apps Permissions”. What Do I Do?
I got a Hiver invite and was logged into the wrong Gmail id. What do I do?
What happens when I change the password of my Gmail account?
Can I change my username?
I have added a new user to Hiver but emails with Shared Labels are not syncing with her.
Emails not getting shared with user even after adding her to a Shared Label
Added new user to Hiver account but can't assign emails to her in Shared Mailbox
Why is this conversation not available in my inbox?
Why don't emails sent to the shared mailboxes appear in my Inbox?
Emails are arriving in the Shared Mailbox with a delay. What should I do?
How can I get desktop or browser notifications about tasks and notes?
How do I create multiple Hiver accounts with the same domain?
How can I change the email id for a shared mailbox?
How can I change the name of a shared mailbox?
Using Hiver with Gmail's split pane (three pane) view
Why does Hiver need Conversation View to be switched ON in Gmail?
How to move emails from personal inbox to the shared mailbox?
How can I embed images in templates?
How can I move my existing email templates to folders?
How do you handle spam emails?
Who can see the Shared Notes that I write on an email?
How can I edit a Hiver note?
Why can't I see Overdue view?
What happens if I add email accounts to Hiver which are aliases of each other?
If I am on Lite plan and I upgrade to Growth/Pro/Elite will I be able to retrieve the Analytics data for all the emails that were present when I was on Lite?
What does 'Unidentified' user mean in Hiver analytics?
I don't remember removing a specific email from shared mailbox. Why is my name added on the Activity feed?
Using Shared Labels
Manage Shared Labels
Nested Shared Labels
Remove shared labels from emails
Analytics for Gmail Shared Labels
Shared Notes for shared labels
Shared Drafts for shared labels
Shared Templates for Shared Labels
Updated by Tejas Kinger
Chat Support (For all Hiver customers)
The Hiver support is always just a click away. All you have to do is:
Once you are in your Gmail account associated with Hiver, you'll see the Hiver extension (yellow color Hiver and bell icon) at the top right. Click it and head to 'Chat support'
If you do not get a reply from Hiver within 5 minutes, please send an email to firstname.lastname@example.org. We try really hard that this never happens!
Book a call with Hiver Support (Elite Plan customers only)
Customers on the Hiver Elite plan can opt to book a 30-minute one-on-one call with a Hiver expert at their convenient date and time.
To do this, simply click on the yellow color Hiver icon on the top right of your Gmail screen and click on the "Book a call with Hiver Support" option.
Clicking on this will open a Calendly link. Follow the steps on the page to book your call.
- Check the timezone and pick the one you want to schedule your call in.
- Select the date for your call from the list of available dates
- Choose your preferred time slot and then click on the 'Confirm' button
- Enter your name, email address, and finally, click on the 'Schedule Event' button.
You will recieve an email and calendar invite confirming your scheduled call with a Hiver expert.