Getting Started
Shared Mailbox
Working with emails in your shared mailbox
Manage emails in a shared mailbox
Import emails to a shared mailbox
Manage spam for shared mailbox
Remove emails from shared mailbox
Collaborating with other users
Organizing emails in the shared mailbox
Automating your workflow
Automations for shared mailbox
Auto Assignment
Auto Responder
SLA for shared mailbox
Send emails from your shared mailbox email id
Business Hours for shared mailboxes
Managing shared mailbox
Collecting customer feedback
Account Management
Create and manage users
Roles and Permissions
How do you take payments
3rd Party Cookies
Export Data
Delete Hiver Account
Connectors
Reporting and Analytics
Email Tools
Mobile Apps
Security and Privacy
Is Anyone Reading My Email?
Do You Store My Emails On Your Servers?
Does Hiver Store My Google Password?
Is My Data Secure During Transfer Between Hiver’s Servers And Google’s Servers?
What Access Permissions Does Hiver Need To My Gmail/Google Account, And Why?
Troubleshoot and FAQ
How to get chat support from Hiver?
How can I check the current status of Hiver?
I Get The Error “Hiver Unable To Connect To Your Gmail Because Incorrect Google Apps Permissions”. What Do I Do?
I got a Hiver invite and was logged into the wrong Gmail id. What do I do?
What happens when I change the password of my Gmail account?
Can I change my username?
I have added a new user to Hiver but emails with Shared Labels are not syncing with her.
Emails not getting shared with user even after adding her to a Shared Label
Added new user to Hiver account but can't assign emails to her in Shared Mailbox
Why is this conversation not available in my inbox?
Why don't emails sent to the Shared Mailboxes appear in my Inbox?
Emails are arriving in the Shared Mailbox with a delay. What should I do?
How can I get desktop or browser notifications about tasks and notes?
How do I create multiple Hiver accounts with the same domain?
How can I change the email id for a shared mailbox?
How can I change the name of a shared mailbox?
Using Hiver with Gmail's split pane (three pane) view
Why does Hiver need Conversation View to be switched ON in Gmail?
How to move emails from personal inbox to the shared mailbox?
How can I embed images in templates?
How can I move my existing email templates to folders?
How do you handle spam emails?
Who can see the Shared Notes that I write on an email?
How can I edit a Hiver note?
Why can't I see Overdue view?
What happens if I add email accounts to Hiver which are aliases of each other?
If I am on Lite plan and I upgrade to Growth/Pro/Elite will I be able to retrieve the Analytics data for all the emails that were present when I was on Lite?
What does 'Unidentified' user mean in Hiver analytics?
I don't remember removing a specific email from shared mailbox. Why is my name added on the Activity feed?
Shared Labels
Using Shared Labels
Manage Shared Labels
Nested Shared Labels
Advanced Settings
Remove shared labels from emails
Analytics for Gmail Shared Labels
Shared Notes for shared labels
Shared Drafts for shared labels
Shared Templates for Shared Labels
Settings
- All Categories
- Troubleshoot and FAQ
- I got a Hiver invite and was logged into the wrong Gmail id. What do I do?
I got a Hiver invite and was logged into the wrong Gmail id. What do I do?
This can happen if the invitation email was forwarded to you from another address, or if you were logged into multiple Gmail account from the same browser when you logged into Hiver. Here’s what you need to do to fix it:
- Log out of Hiver by clicking on https://hiverhq.com/logoutallall
- Log out of Gmail. Make sure that you’re logged out of all Gmail accounts by going to gmail.com and confirming you’re logged out.
- Log into the Gmail account on which you received the Gmail invite. You’d be prompted by Hiver to start using it. You can also click the Hiver icon in your Gmail (with an orange exclamation mark) to log into Hiver.
Please write to us on support@hiverhq.com if this does not fix the problem, and we’d immediately take a look and make sure it works well for you.
