What does 'Unidentified' user mean in Hiver analytics?

Shrikant Updated by Shrikant

In extremely rare cases, Hiver might fail to identify the user who sent a reply to an email in a shared mailbox. It can happen in these circumstances

  • If Hiver has lost authentication for your Gmail account, or
  • If you use an alias to send an email and Hiver does not have the said alias linked to you.

In such instances, Hiver will mark the sender for the outgoing email as "Unidentified".

How did we do?

If I am on Lite plan and I upgrade to Growth/Pro/Elite will I be able to retrieve the Analytics data for all the emails that were present when I was on Lite?

I don't remember removing a specific email from shared mailbox. Why is my name added on the Activity feed?

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