Working with emails in your shared mailbox
Manage emails in a shared mailbox
Import emails to a shared mailbox
Manage spam for shared mailbox
Remove emails from shared mailbox
Collaborating with other users
Organizing emails in the shared mailbox
Automating your workflow
Automations for shared mailbox
SLA for shared mailbox
Send emails from your shared mailbox email id
Business Hours for shared mailboxes
Managing shared mailbox
Collecting customer feedback
Create and manage users
Roles and Permissions
How do you take payments
3rd Party Cookies
Delete Hiver Account
Reporting and Analytics
Security and Privacy
Is Anyone Reading My Email?
Do You Store My Emails On Your Servers?
Does Hiver Store My Google Password?
Is My Data Secure During Transfer Between Hiver’s Servers And Google’s Servers?
What Access Permissions Does Hiver Need To My Gmail/Google Account, And Why?
Troubleshoot and FAQ
How to get chat support from Hiver
How to check the current status of Hiver?
What happens when you change the password of your Gmail account?
Why is this conversation not available in my inbox?
How to embed images in templates?
Emails are arriving in the Shared Mailbox with a delay. What should I do?
How do I create multiple Hiver accounts with the same domain?
How can I get desktop or browser notifications about tasks and notes?
Why does Hiver need Conversation View to be switched ON in Gmail?
How do I move my existing email templates to folders?
How can I change the email id for a shared mailbox?
Why don't emails sent to the Shared Mailboxes appear in my Inbox?
Using Hiver with Gmail's split pane (three pane) view
Added new user to Hiver account but can't assign emails to her in Shared Mailbox
Who can see the Shared Notes that I write on an email?
I have added a new user to Hiver but emails with Shared Labels are not syncing with her.
Emails not getting shared with user even after adding her to a Shared Label
I Get The Error “Hiver Unable To Connect To Your Gmail Because Incorrect Google Apps Permissions”. What Do I Do?
I got a Hiver invite and was logged into the wrong Gmail id. What do I do?
Why can't I edit a Hiver note?
How to move emails from personal inbox to the shared mailbox?
Can I change my username?
What happens if I add email accounts to Hiver which are aliases of each other?
How can I change the name of a shared mailbox?
If I am on Plus plan and I upgrade to Premium will I be able to retrieve the Analytics data for all the emails that were present when I was on Plus?
How do you handle spam emails?
Using Shared Labels
Manage Shared Labels
Nested Shared Labels
Remove shared labels from emails
Analytics for Gmail Shared Labels
Shared Notes for shared labels
Shared Drafts for shared labels
Shared Templates for Shared Labels
Updated by Tejas Kinger
G Suite allows you to set up alias email ids for any email account. Both the primary email id and the alias email id point to the same Gmail account. If both these accounts are added individually to a Shared Mailbox, it can cause multiple issues with Hiver and the concerned Gmail account.
As a precautionary measure, Hiver tries to detect alias accounts and treat them as a single account.
When a user from your Hiver account logs in, Hiver tries to detect whether this user already has an alias email id in our records. In case Hiver finds that an alias email id exists, Hiver will treat both the primary account and the alias account as one and would not perform any additional operations on the alias account. Speaking technically, any Gmail API operations will not be performed for the alias account and would be performed for the primary account only.
Whenever Hiver detects an alias account, the primary user and all the admins of the Hiver account will be notified about this.
If you think that Hiver incorrectly detected an actual email account as an alias email id and you were notified about this, please get in touch with our customer support at firstname.lastname@example.org to get this resolved.