Why can't I see Overdue view?

Deepanwita Updated by Deepanwita

Overdue view is a default view which has the emails which are

  1. 'open'
  2. have a 'SLA-Violated' tag

If you can't see the Overdue view then, either

  1. there is no SLA created for the shared mailbox

or,

  1. there are no emails which are open and have violated any SLA.

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