Viewing SLAs on conversations

SLA information on conversations

Once SLA policies have been set up in your shared mailbox, all of the members can view the SLA information on conversations. This would include things like: what is the next action due on the convers…

Pratibha Agrawal
Updated 1 month ago by Pratibha Agrawal

Overdue and Due soon views

If you want to quickly access all conversations where SLAs are Overdue or Due soon, you can use Hiver default views- Overdue, Due soon. Due soon view will only be visible only if your admin has added…

Pratibha Agrawal
Updated 1 month ago by Pratibha Agrawal

SLA notifications

Admins can set up notifications for when SLAs are Overdue (breached) or Due soon. These need to be set up while creating SLA policies. This article talks about the different type of SLA notifications…

Pratibha Agrawal
Updated 1 month ago by Pratibha Agrawal

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