Manage Notifications
Hiver alerts you with Notifications right in your Gmail when certain events occur that require your attention. This ensures important events are brought to your notice so that you can take action on them in a timely manner.
You can find your notifications in the top right corner of your Gmail screen by clicking on the yellow bell icon (đź””).
Events that lead to such notifications are listed below
Event | Notification recipient |
a note is written or replied to using @all | all users of the shared mailbox |
a note is written or replied to using @mentions | mentioned user |
an email is assigned to a user manually, using auto-assignment or automations | assigned user |
CSAT feedback is received | recipient of the CSAT |
Hiver product updates | all users of the account |
a new email reaches the shared mailbox | all members of the shared mailbox |
Changes in settings that need review. Click here to see the list. | admins/mailbox admins |
SLA is violated - first response time | users mentioned in the notify users section for each SLA |
SLA is violated for resolution time | users mentioned in the notify users section for each SLA |
List of settings that need review
2. Automations disabled due to tag deletion
3. Automations disabled due to user deletion
5. Slack connector disabled due to invalid setting
The two sections in the notification panel are
- Priority: You can choose the type of notifications that show in this section. We recommend that you choose notifications that require your immediate attention or notifications that you want to refer to later to show in this section.
- All: This contains all notifications received by you.
The 'Mark all as read' icon is tab-specific. i.e Clicking on the 'Mark all as read' icon while you're on the Priority notifications tab will only mark the Priority notifications as read. Similarly, clicking on the 'Mark all as read' icon while you're on the All notifications tab, will mark all notifications as read.
How to customize the Priority tab
- Click on the Notifications bell icon (đź””)
- Click on the Settings icon (⚙️)
- Use the toggle switches to select the types of notifications that you want to see in your Priority section
- You can also choose to see the count of only new priority notifications on the bell icon. To do so, select 'Only new priority notifications' under the 'Display counts for' setting.
